Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
MItel 5000 security questions, and iView remote
#630253 06/05/19 02:07 PM
Joined: Feb 2005
Posts: 12
Member
OP Offline
Member
Joined: Feb 2005
Posts: 12
Hi
I'm helping a customer with security concerns due to splits in their business.
The have what I believe is a Mitel 5000, but I'm more of a Panasonic guy. Also, I'm quite familiar with "general" security concerns, but I would like to learn a little about some of the Mitel features and capabilities.
Next to their system is a small "iView" box that apparently is some sort of remote access device. I would like to know if someone is familiar with that as well.
Things I'm interested in include - would users typically get access to certain features such as supervisor monitoring for instance? Is access typically pc based/ on site, or can significant programming be done by phone as well? Voicemail is, of course, also a concern.
I believe they also have remote IP phones at multiple locations which added to their concerns about someone listening in to their calls.
They will probably be changing the system as the business dealings proceed but I want to be giving them accurate information. Feel free to pm me.

Thanks
Charles

Mitel search for systems, cards, phones, software, manuals and repairs!
Re: MItel 5000 security questions, and iView remote
charlesp #630264 06/05/19 09:13 PM
Joined: Oct 2009
Posts: 107
Member
Offline
Member
Joined: Oct 2009
Posts: 107
The (i)view device was developed by a company called Crytycal Services Management. It is primarily used as a remote access device to program the system, however it can also be used as a monitor for system down, internet down, and T1/E1/PRI failures. It can, depending on the version and model support 2 factor authentication. Frontier Communication used them heavily in installing of this Mitel product. The Mitel 5000, now the MiVoice Office 250 depending on the software load is very secure, again security increased with software development. The version can be found on the front panel LCD. You are asking very general security questions. As for remote phones being listened to, basic things could be added to prevent packet sniffing. Are they using a hardware VPN? Is there a strong firewall in place? Hope this helps,
Cans and String

Last edited by Cans and String; 06/05/19 09:13 PM.

Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
Re: MItel 5000 security questions, and iView remote
Cans and String #630285 06/06/19 01:16 PM
Joined: Feb 2005
Posts: 12
Member
OP Offline
Member
Joined: Feb 2005
Posts: 12
Thanks for the reply. This was a Frontier installation. I do not think they have any high level security concerns. It is a family business being split up, so family members on one side were worried that the other side was listening to their phone calls. It would not likely be someone trying to hack the voip packets, more so someone picking up an extension and trying to barge in on a call in progress, or possibly accessing a vm box with weak passwords. We think the real leaks they had came from using text messages on a shared cell phone plan that allowed an administrator to see their texts. I saw on Crytycal Services web site that they said the iView could be used to monitor voice as well, but I think that would be a different type of application and if Frontier installed it for maintenance, I doubt anyone else would have access to it anyway. The customer was just getting overly paranoid regarding everything.
Thanks

Re: MItel 5000 security questions, and iView remote
charlesp #630289 06/06/19 02:41 PM
Joined: Oct 2009
Posts: 107
Member
Offline
Member
Joined: Oct 2009
Posts: 107
2 notes:
I worked for/with the company that developed the (i)view and they never made it to sniff VoIP packets on the Mitel 5000.
2nd if there are hunt groups programmed in the systems database, a supervisor in the hunt will have access to silent monitor others that are members in that hunt group. Be aware the hunt group could be created and not used for anything except monitoring. Who ever has admin DB programming access could potentially use this. Good Luck.


Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
Re: MItel 5000 security questions, and iView remote
Cans and String #630296 06/06/19 07:10 PM
Joined: Feb 2005
Posts: 12
Member
OP Offline
Member
Joined: Feb 2005
Posts: 12
Great info! Thanks.


Moderated by  DrPbx 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
DP/DKT phones in healthcare environment
by Benji B - 06/01/20 11:40 PM
Adding a station on a CX
by EV607797 - 06/01/20 08:36 PM
Limiting trunk access
by Bushmills - 06/01/20 06:10 PM
Phone in DCS Operator Group doesn't ring
by Keyset6 - 06/01/20 12:07 PM
NS1000 RENUMBER 600 and IDC GROUPS
by ronaldjamesh - 05/31/20 11:54 AM
Who's Online Now
44 members (jchambers7009, Carl Navarro, justbill, Benji B, RATHER BE FISHING, dexman, seafort, dude, newtecky, Mercenary Roadie, jeffmoss26, Yoda, JBean3329, Touch Tone Tommy, EV607797, metelcom, Bushmills, Arthur P. Bloom, hbiss, dans, Curlycord, Ruben, nameless, ImNotThePhoneGuy, BobRobert, teleco, jkmartin, Keyset6, tylan, KRRath, backspace, Professor Shadow, BTS01, mike b, Daniel, Yucca Telecom, jknichols, gelehu, Biztel Cuban Okie Tech, iatech3800, ILE, vicbob, Skunky, MooreTel), 540 guests, and 42 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,733
Posts635,924
Members49,292
Most Online5,661
May 23rd, 2018
Today's Birthdays
cquillmann, genart1, OukoTech, p2ii, roundaboutrc, Shane Bohannan, techhelp, WTWC40
Newest Members
swoodsNI, B. Endsley, Abner Dawes, Gringo, Jeffrey Cohen
49292 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 21
hbiss 10
Bob-o 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners