|
|
Joined: Oct 2002
Posts: 723
Member
|
OP
Member
Joined: Oct 2002
Posts: 723 |
Went by new customer- going back tomorrow for P.A. etc...and on initial visit noticed all the programmed DSS buttons are flashing on all phones....
Any idea what may be causing this? Will be tinkering with tomorrow but figured if a "light bulb" goes off with anybody here for cause that would save some time.
Confirmed buttons are programmed correctly and do function properly as DSS buttons - extension calling.
KX-TA824 with 77xx series phones and TVA50 VM.
Last edited by barster; 06/25/19 08:23 PM.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2007
Posts: 2,116 Likes: 2
Admin
|
|
Admin
Joined: Jan 2007
Posts: 2,116 Likes: 2 |
Probably because they have a forward to voicemail on the phone
“I have not failed. I've just found 10,000 ways that won't work.”
|
|
|
|
|
Joined: Oct 2002
Posts: 723
Member
|
|
OP
Member
Joined: Oct 2002
Posts: 723 |
Probably because they have a forward to voicemail on the phone So that's 'the norm' on the 824's ? ...seems odd.... I've put VM's on 624's / KXTD's / TDA's and none of them do this ..... Fiddling around I removed fwd2vm on one extension and no change at "that phone" .... now that you mention it's intentional I guess it's to let transferrer know call will get vm if not answered......
Last edited by barster; 06/27/19 12:13 AM.
|
|
|
|
|
Joined: Jul 2006
Posts: 2,715 Likes: 11
Admin
|
|
Admin
Joined: Jul 2006
Posts: 2,715 Likes: 11 |
I've never seen this on any installation I have of 824's. What are the DSS buttons programmed as? Are they flashing all the time, or are they following incoming calls?
Carl
|
|
|
|
|
Joined: Dec 2007
Posts: 6,799 Likes: 18
Retired Admin
|
|
Retired Admin
Joined: Dec 2007
Posts: 6,799 Likes: 18 |
Perhaps the phones are in DND, so they forward to VM immediately instead of RNA to VM?
|
|
|
|
|
Joined: Jul 2006
Posts: 2,715 Likes: 11
Admin
|
|
Admin
Joined: Jul 2006
Posts: 2,715 Likes: 11 |
No. If I set an extension in DND, the DSS button doesn't light. If I press the dark button it says xxx DND, but it still doesn't flash. The 824 instruction set isn't very robust.
To the OP, maybe the old reset and reprogram the set is in order.
|
|
|
|
|
Joined: Dec 2007
Posts: 6,799 Likes: 18
Retired Admin
|
|
Retired Admin
Joined: Dec 2007
Posts: 6,799 Likes: 18 |
No. If I set an extension in DND, the DSS button doesn't light. Picking my brain from other systems.
|
|
|
|
|
Joined: Oct 2002
Posts: 723
Member
|
|
OP
Member
Joined: Oct 2002
Posts: 723 |
I've never seen this on any installation I have of 824's. What are the DSS buttons programmed as? Are they flashing all the time, or are they following incoming calls?
Carl They're programmed as standard station calling buttons....they perform that function normally.....they are flashing all the time...not just on incoming calls. I know the old Comdial's and Executone's did that on incoming calls as standard....
|
|
|
|
|
Joined: Oct 2002
Posts: 723
Member
|
|
OP
Member
Joined: Oct 2002
Posts: 723 |
I'm thinking they might've had a quick brown-out causing this corruption of emproms or something along those lines.... might go back and do initialize and see if that clears it up as suggested..... if customer wants to pursue that / labor fee....
|
|
|
|
|
Joined: Jul 2006
Posts: 2,715 Likes: 11
Admin
|
|
Admin
Joined: Jul 2006
Posts: 2,715 Likes: 11 |
Hoping that you already power cycled the KSU, start with the main phone and reprogram the DSS buttons by PROGRAM button 1 ext STORE Do that for all extensions on the DSS field.
If the light is still flashing, you're right, time to initialize and reprogram.
|
|
|
|
Forums84
Topics94,284
Posts638,769
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (James D.),
181
guests, and
286
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
