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#631073 - 07/11/19 08:54 PM Re: Samsung Office serv 7100 reset admin password [Re: pakos]  
Joined: Dec 2007
Posts: 5,721
Professor Shadow Online content
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Professor Shadow  Online Content

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Posts: 5,721
Canby, Oregon
Rule's of the Forum:

"2. Please do not post passwords or any other privileged information in the public forums. As a rule of thumb, if the information is not in the users or administrators guide, do not post it in the forum. If you wish to relate such information in regard to a post, you should do this by sending a private message or an email to the poster."

Have you tried the default password? This can be found with a simple internet search, for example: https://www.pbxmechanic.com/default-passwords-pbx.html

Try that first.


Dean
Photographs: https://www.instagram.com/deanwilsoncanby/

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
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#631074 - 07/11/19 08:59 PM Re: Samsung Office serv 7100 reset admin password [Re: Professor Shadow]  
Joined: Jul 2019
Posts: 3
BtekFool Offline
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BtekFool  Offline
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Joined: Jul 2019
Posts: 3
Georgia
I did try the default already. I know it is not the default as the customer has an email stating that the password was change at some point. Does anyone have admin password reset documentation that can be shared with me privately?

#631077 - 07/11/19 09:56 PM Re: Samsung Office serv 7100 reset admin password [Re: pakos]  
Joined: Dec 2007
Posts: 5,721
Professor Shadow Online content
Admin
Professor Shadow  Online Content

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Joined: Dec 2007
Posts: 5,721
Canby, Oregon
According to a different post regarding the same issue Nameless stated: "The instructions will differ depending on the version of software you have on your system."

Other thread

Can you find out which software version you have?


Dean
Photographs: https://www.instagram.com/deanwilsoncanby/

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
#631081 - 07/11/19 11:35 PM Re: Samsung Office serv 7100 reset admin password [Re: pakos]  
Joined: Sep 2001
Posts: 2,165
pvj Offline
Moderator-Executone-Isoetec, Samsung
pvj  Offline

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Joined: Sep 2001
Posts: 2,165
Canada
I'm sure the Samsung support number is still working. Without knowing you were a tech or an owner of the system why would anyone give you that kind of access?For all I know you are a disgruntled employee and tomorrow is your last day and you want to cause havoc on your way out.No way for me to know that or not but I hope you see the point.You CAN contact Samsung and request a temporary passcode on company letterhead.

Tech Support: (833) 638-9656

Last edited by pvj; 07/12/19 03:50 AM.
#631088 - 07/12/19 12:54 PM Re: Samsung Office serv 7100 reset admin password [Re: pvj]  
Joined: Jul 2019
Posts: 3
BtekFool Offline
Member
BtekFool  Offline
Member

Joined: Jul 2019
Posts: 3
Georgia
No go on that number... It is for Wireless Enterprise support. I dial support and then it hits extension 5555 and drops into voicemail with no greeting. I attempted to call that number this morning and yesterday afternoon with no luck. I have no problem calling Samsung and having the customer provide company letterhead. I actually called Samsung before I came to these boards. If I could just get in contact with someone at Samsung that can help. It has been a struggle to say the least.

#631089 - 07/12/19 01:11 PM Re: Samsung Office serv 7100 reset admin password [Re: pakos]  
Joined: Sep 2001
Posts: 2,165
pvj Offline
Moderator-Executone-Isoetec, Samsung
pvj  Offline

Moderator-Executone-Isoetec, Samsung
*****

Joined: Sep 2001
Posts: 2,165
Canada
That is the tech support number they posted on the web support page which yes is Wireless division.It's where all the info is for Officeserv .


http://convergeone.kayako.com/Core/Default/Index

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