atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi STS Voicemail Issue

Hello everyone. I have a weird issue that hopefully someone can shed some light on it.

I have a Vodavi STS system. For some reason voicemail has been arriving late to the phone. Lets say I look at my phone and there is no indication that I have a voicemail however later on the day, it starts blinking and the voicemail are a few days old.

What can cause this and what are the solution. Any help in this matter is very much appreciated. Thank you.

Which type of voice-mail do you have on the STS?

You are suffering from a voice mail problem called "late delivery". It happens to all multi line voice mail systems. During busy times the system stores the newest messages in temp ram and does not write them directly to the box they belong too. If the system remains busy for too long, it may not write the message until all ports are idle which could take hours and thus the older message shows up after a newer one. I have gotten messages a week late on my Verizon cell phone.

Derrick, hard to answer until we know which voice mail. In a Dispatch, setting it to FIFO usually fixes it. The customer cannot get to new messages until all old messages are dealt with. DOS based systems do not operate in the manner you've posted, there's not nearly enough scratch RAM.

Further things I've found for message light notification. I suspect some older Dispatches had an issue with heavily fragmented drives but I've never been able to prove it. Also a chkdsk/f sometimes fixes this issue. The log files can grow to huge sizes which may also cause problems for reasons I do not understand. I delete all of them anytime I log on to a Dispatch. I've had trouble with a Digital Dispatchs that the ports are spread across two station cards.

sorry the system is not a STS, it is a XTS-IP system. From looking at it, the phone system hooks up to a computer running pathfinder.

What Deltron describe might be the issue, a fragmented drive. I'll do a defrag on the system and a chkdsk /f to make sure there aren't any errors.

i'll delete the log files as well.

Thanks for the suggestion.

hello again, anymore suggestion on how to resolve this issue?

found this thread:

https://sundance-communications.com...cs/214168/Missing_Delayed_Voicemail_on_S

how would I do the "first in, first out"?

It is enabled in Class of Service as Oldest Message First.

Hello again. This is on another issue but still with the voicemail. A user is complaining that the quality of her call and voicemail is bad. We have troubleshoot it by replacing the lines from her phone to the closet. She seem to still have issue. She is the only one complaining. I have listen to the voicemail and it doesn't sound that bad abiet a little low on some.

What do you think it can be? any suggestion. Thank you.

Tell her to quit playing back her messages while on the speakerphone unless she presses the mute button.

I wish it was that simple lol I believe she listen to them on the headset. I did give her a new phone set so cross my finger it works lol

There is always one of those that like to complain about the simplest thing. Just thought I check out other option to look at. Thanks for the reply Derrick