 Vodavi XTS - IP SYS - VOIP issues | Joined: Aug 2019 Posts: 8 Member | OP  Member Joined: Aug 2019 Posts: 8 | Hi, We have a Vodavi XTS - IP system with VOIP.
The VOIP stopped working awhile ago the system is fine but I can not seem to get it working (VOIP). I have got another card- VOIP I can see the VOIP is online with static IP. Everything seems fine but none of the phones will connect.
I have used every possible combo on the remote phones - I have tested many locations. I have checked all firewalls.
Thanks in advance for any help
| | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Aug 2003 Posts: 5,128 Moderator-Vertical, Vodavi | | Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,128 | Can you connect a VoIP phone on the same LAN as the XTS? | | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | | | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Oct 2004 Posts: 1,480 Member | | Member Joined: Oct 2004 Posts: 1,480 | Do you have your programming and licensing correct? how many channels is the Voip card?
Also if it is a newer one make sure you are plugged into the correct port on the card. | | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | Oobie - I think its correct. I have not changed anything that I am aware of. The VOIP works for years without an issue. However , it could be something related to programming, I can not rule that out. I checked in admin programming and VOIP is listed in the correct slot , IP information looks good and when I change some settings like subnet mask - i can no longer ping the IP.
The VOIP on a static ip is ping-able and replying.
I think its a (4) channel. When I ordered a replacement VOIP card - it did NOT come with the VOIP Expansion Cards - So... I had to carry that smaller card over from OLD VOIP. I can not rule out VOIP Expansion Card problem.
| | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Oct 2004 Posts: 1,480 Member | | Member Joined: Oct 2004 Posts: 1,480 | Have you tried programming a local Static IP address and plugging statically assigning the phone on the same subnet and plug both of them into a small switch to bypass everything?
| | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | Yes - Just tested a cross cable between phone and VOIP. - Reports no ACK. | | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Oct 2004 Posts: 1,480 Member | | Member Joined: Oct 2004 Posts: 1,480 | Do you have an extension programmed as an IP extension and is the Extension setup and pointed to the proper IP?
| | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | Yes I should have that completed.
I recall usually when the VOIP card is working - there are some LED lights by the top of the card. Usually the top (2) light up. I see nothing on those LED only on the LAN leds. When I restart the card the top LED lights flash then go out.
| | | Re: Vodavi XTS - IP SYS - VOIP issues | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | I got it working tonight l- after many hours.
I found that my system profile and same settings will work on firmware 3.0 but with firmware 3.5 voip will not work!
Must be some extra settings required in new firmware ?
Where can I download the windows admin program and get firmware images ?
How can I enter dns information for voip ? I don’t see dns in flash voip programming
Thanks
Last edited by AXC; 08/19/19 02:25 AM.
| | | |
24 members (Curlycord, Touch Tone Tommy, Yoda, newtecky, EV607797, Professor Shadow, justbill, BobRobert, hitechcomm, Bob3470, pvj, RATHER BE FISHING, dexman, Ruben, Memphisribs, jeffmoss26, Herk, nonameyet, hbiss, peice, Noobed2336, JBean3329, DD782, brokeda),
197
guests, and
88
robots. | | Key: Admin,
Global Mod,
Mod | | | Forums94 Topics94,026 Posts637,645 Members49,368 | | Most Online5,661
May 23rd, 2018 | | |
|
