| | Joined: Aug 2019 Posts: 8 Member | OP  Member Joined: Aug 2019 Posts: 8 | Hi, We have a Vodavi XTS - IP system with VOIP.
The VOIP stopped working awhile ago the system is fine but I can not seem to get it working (VOIP). I have got another card- VOIP I can see the VOIP is online with static IP. Everything seems fine but none of the phones will connect.
I have used every possible combo on the remote phones - I have tested many locations. I have checked all firewalls.
Thanks in advance for any help
| | | | | Joined: Aug 2003 Posts: 5,129 Moderator-Vertical, Vodavi |  Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,129 | Can you connect a VoIP phone on the same LAN as the XTS? | | | | | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | | | | | | Joined: Oct 2004 Posts: 1,480 Member | | Member Joined: Oct 2004 Posts: 1,480 | Do you have your programming and licensing correct? how many channels is the Voip card?
Also if it is a newer one make sure you are plugged into the correct port on the card. | | | | | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | Oobie - I think its correct. I have not changed anything that I am aware of. The VOIP works for years without an issue. However , it could be something related to programming, I can not rule that out. I checked in admin programming and VOIP is listed in the correct slot , IP information looks good and when I change some settings like subnet mask - i can no longer ping the IP.
The VOIP on a static ip is ping-able and replying.
I think its a (4) channel. When I ordered a replacement VOIP card - it did NOT come with the VOIP Expansion Cards - So... I had to carry that smaller card over from OLD VOIP. I can not rule out VOIP Expansion Card problem.
| | | | | Joined: Oct 2004 Posts: 1,480 Member | | Member Joined: Oct 2004 Posts: 1,480 | Have you tried programming a local Static IP address and plugging statically assigning the phone on the same subnet and plug both of them into a small switch to bypass everything?
| | | | | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | Yes - Just tested a cross cable between phone and VOIP. - Reports no ACK. | | | | | Joined: Oct 2004 Posts: 1,480 Member | | Member Joined: Oct 2004 Posts: 1,480 | Do you have an extension programmed as an IP extension and is the Extension setup and pointed to the proper IP?
| | | | | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | Yes I should have that completed.
I recall usually when the VOIP card is working - there are some LED lights by the top of the card. Usually the top (2) light up. I see nothing on those LED only on the LAN leds. When I restart the card the top LED lights flash then go out.
| | | | | Joined: Aug 2019 Posts: 8 Member | | OP Member Joined: Aug 2019 Posts: 8 | I got it working tonight l- after many hours.
I found that my system profile and same settings will work on firmware 3.0 but with firmware 3.5 voip will not work!
Must be some extra settings required in new firmware ?
Where can I download the windows admin program and get firmware images ?
How can I enter dns information for voip ? I don’t see dns in flash voip programming
Thanks
Last edited by AXC; 08/19/19 02:25 AM.
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