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#630418 - 06/11/19 11:35 PM XBlue X16 - AA question  
Joined: Oct 2005
Posts: 600
BobRobert Online content
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BobRobert  Online Content
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Joined: Oct 2005
Posts: 600
Tennessee
With AA set to either all ext on, all ext off or AA only ... it works fine at any delay time 20 seconds or less. At any time delay of 25 seconds or greater, I get the prompt "the person you called does not have voice mail" Ideas??

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#632084 - 08/22/19 07:21 AM Re: XBlue X16 - AA question [Re: BobRobert]  
Joined: Mar 2009
Posts: 352
Not_sirius Offline
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Not_sirius  Offline
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Joined: Mar 2009
Posts: 352
Benicia, CA
I just moved one of these. I'd never seen one before but with the manual I'm doing ok. I'm here grazing for solutions to potential problems before I "FIND" them.

But back to you....

Just venturing a guess but I've had conflicts with the VM answer timer being longer than the call transfer return timer sending the call back without the station ID info on OTHER systems. VM doesn't know where the call came from.

Good luck.

I'll come back after one of the better techs here gives a better assessment.

Experience IS knowledge
All the rest is just information.


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