Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#633862 11/21/19 02:12 PM
Joined: Aug 2002
Posts: 1,024
Likes: 1
jsaad Offline OP
Member
OP Offline
Member
Joined: Aug 2002
Posts: 1,024
Likes: 1
I have a customer with a Magix system. Only 1 call comes into the reception phone. A second call rings 3 times then hits the auto attendant. But the second incoming call will not ring the reception phone. I have a Magix here that I will use to get up to speed. I have WinSPM on a old laptop but I am not sure what I should be adjusting.

Atcom VoIP Demo
VoIP Demo
jsaad #633863 11/21/19 08:35 PM
Joined: Jul 2001
Posts: 3,318
Likes: 7
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,318
Likes: 7
Key or PBX/Hybrid mode?
Is Reception configured as an Operator position? DLC or QCC?

In general, in PBX mode, the Operator is a DLC (Direct Line Console) and has line appearances for each line. Are Line 1 and Line 2 assigned to the phone? Both set to Immediate Ring? Abbreviated Ring turned on or off? Can you pull reports from the customer's system?

jsaad #633867 11/22/19 06:48 PM
Joined: Aug 2002
Posts: 1,024
Likes: 1
jsaad Offline OP
Member
OP Offline
Member
Joined: Aug 2002
Posts: 1,024
Likes: 1

Haven't been to this place in long long time so I don't have a record. Most likely DLC.

Going there in a few days. Got my test Magix running with WinSPM. Go into Quick access, telephone programming, feature settings and make sure ringing is set to immediate for outside lines for the operator's extension? Am I on the right track?


Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,832
Posts636,785
Members49,648
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
alphaTex, Brian Wall, demapples, Harry Tinsley, rookhsd11
Newest Members
devben, bubblegum, Carl Arnold, Marjan Shaw, KoolBreeze
49,648 Registered Users
Top Posters(30 Days)
ramo 13
pvj 11
Toner 11
Who's Online Now
0 members (), 196 guests, and 56 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5