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Magix question #633862 11/21/19 02:12 PM
Joined: Aug 2002 Posts: 949 Union NJ jsaad OP Member
OP jsaad Member Joined: Aug 2002 Posts: 949 Union NJ	I have a customer with a Magix system. Only 1 call comes into the reception phone. A second call rings 3 times then hits the auto attendant. But the second incoming call will not ring the reception phone. I have a Magix here that I will use to get up to speed. I have WinSPM on a old laptop but I am not sure what I should be adjusting. Phone systems for NJ and NY businesses

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Re: Magix question [Re: jsaad] #633863 11/21/19 08:35 PM
Joined: Jul 2001 Posts: 3,231 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,231 Paso Robles, CA	Key or PBX/Hybrid mode? Is Reception configured as an Operator position? DLC or QCC? In general, in PBX mode, the Operator is a DLC (Direct Line Console) and has line appearances for each line. Are Line 1 and Line 2 assigned to the phone? Both set to Immediate Ring? Abbreviated Ring turned on or off? Can you pull reports from the customer's system?

Re: Magix question [Re: jsaad] #633867 11/22/19 06:48 PM
Joined: Aug 2002 Posts: 949 Union NJ jsaad OP Member
OP jsaad Member Joined: Aug 2002 Posts: 949 Union NJ	Haven't been to this place in long long time so I don't have a record. Most likely DLC. Going there in a few days. Got my test Magix running with WinSPM. Go into Quick access, telephone programming, feature settings and make sure ringing is set to immediate for outside lines for the operator's extension? Am I on the right track? Phone systems for NJ and NY businesses

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