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#634148 12/16/19 08:36 PM
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Gary S. Offline OP
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Customer called about one ext would send out a odd sound, buzz, humm. Plugged phone back in could not duplicate trouble but saw the
clock was 2 hrs slower then the correct time and the other ext. I just set up a new ext, have not heard back for two weeks, any thoughts ???
Thanks Gary S.


Gary Stevens
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Gary S. #634151 12/16/19 09:35 PM
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Likely a bad phone, keep an eye on it. Sometimes the time will be off on an extension, disconnecting then re-connecting usually solves the problem.

-Hal


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Gary S. #634162 12/17/19 05:07 PM
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Usually it's in the jack, one of the data pins is touching one of the Tip/Ring pins, butting a horrible data buzz onto the audio, caused by plugging in somewhat cockeyed or just a bad/worn jack. Reseating the plug probably straightened out the pins and make it fine. Another disconnect/reconnect should restore the time

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Thanks to all.


Gary Stevens
Gary S. #634243 12/19/19 06:14 PM
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Good point. You might also want to check the line cord to make sure it hasn't been pinched under something. I would replace it as a matter of course.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Gary S. #635534 02/20/20 06:58 PM
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Yeah, I created a similar problem trouble shooting a different one.

NSTIW....
In the dark equipment closet I swapped an extension. What I didn't notice is that before I pushed the patch cable back into the KSU a small bug had crawled in.

Naturally as soon as I plugged it back in the bug was squished and shorted the data to the audio pair and began to buzz on an extension "That was FINE until you touched it!"

I love my job, I love my job, I love my job.....

Last edited by Not_sirius; 02/20/20 07:17 PM. Reason: spelling

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