atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TVA to email

I am trying to do my 1st TVA to email notification.

In System I set the Lan address with mask and gateway as a static to their system
On the Mailbox I set the SMTP server address, account, password, and SMTP ports.
Once I had all valid info both of these were accepted by the TVA.

Calls light the MWL but do not transfer to the email.

I've heard some ISP's won't accept SMTP from 3rd party apps but no one could say which ones other than Gmail won't work.

I am presently using Fatcow.com for this as I have some control. In the future I plan to put it on THEIR ISP once I can get it to work on mine.

I did a trace and everything looked good until the end. I have the beginning if needed but this is what a call going to Sta 118 looks like just after the calling party ends.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Guidance Value
01 JAN-30-20 03:27:00PM (0577)Recording accepted
01 JAN-30-20 03:27:01PM (0912)To make this message urgent, press 1
(0508)Otherwise, press 2
String
01 JAN-30-20 03:27:03PM [00] Detect on-hook

01 JAN-30-20 03:27:03PM [00] Message accept start.

01 JAN-30-20 03:27:03PM [00] Destination Mbx No.:0xf.

Mailbox No Message Num Event
01 JAN-30-20 03:27:04PM 118 00800000000F200130152703 Created Deliver by 111 Rec Time:00:00:08
String
01 JAN-30-20 03:27:04PM [00] Thank you

Guidance Value
01 JAN-30-20 03:27:04PM (0679)Thank you for calling
String
JAN-30-20 03:27:04PM [EMLT]Start making a temporary file for E-mail Transfer.
JAN-30-20 03:27:04PM [EMLT]End making a temporary file for E-mail Transfer.
JAN-30-20 03:27:04PM [EMLT]Message Original Recording Time: 00008 sec
JAN-30-20 03:27:04PM [EMLT]->Attached Message Time3(Original):00008 sec.
JAN-30-20 03:27:04PM [EMLT]E-mail Transfer Started! (Mbx:0x00f(Adr:0x118fffff))
JAN-30-20 03:27:04PM [EMLT]E-mail Language : English
JAN-30-20 03:27:04PM [EMTC]attached file name:rcvm118_2020013015270300.wav

JAN-30-20 03:27:04PM [EMTC]Encode - Start -

JAN-30-20 03:27:04PM [EMTC]Encode - End -

JAN-30-20 03:27:04PM [06] [200130152704] - apl_start_dp Ver.3.15 -

V.P.S. App
JAN-30-20 03:27:04PM [06] Msg NTF DPITS Start. [MbxNo = 15]

JAN-30-20 03:27:05PM [06] MWL ON. Mbx.118 - Thu Jan 30 15:27:05 UTC 2020

JAN-30-20 03:27:05PM [06] mwli.byNtfStat.btDevNo:f

JAN-30-20 03:27:05PM [06] mwli.byNtfStat.btMwlStat:1

JAN-30-20 03:27:05PM [06] mwli.byMWLPort:0

JAN-30-20 03:27:06PM E-mail Transfer Failed! [Major](Mbx:0x00f(Adr:0x118fffff))


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

What have I missed THIS time?

Google will work, but you have to lower the security settings on it.

Try in the Google host account, set security to allow less secure apps.

First I would make sure that your usernames and passwords are correct. then I would go to the email setting and have it send a test message. That way you can troubleshoot faster.

Check your ssl settings. You might need to refer to fatcow's knowledge base. https://www.fatcow.com/help/article/email-client-setup

I checked all setting and they seem to match.
I can enter the Fatcow account to send and receive and the settings appear to be the same on the TVA.






~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I hated to show so much here, but this is only a test account to be deleted and I'm changing the PW as this posts..

Is there anything to be gained from the errorcode?

This may be stupid or the oddest solution, but drop into cmd and ping smtp.fatcow.com to get the IP address of
65.254.248.100 Put that in place of the named SMTP server.

Carl

Hi Carl,

From the location I pinged 65.254.248.100 fine.

I changed the SMTP setting from fatcow to that IP but the failure is the same.

PS. your signature is great! Do you click your heels to get there too?

Hi OBT & helpifican

The 3rd party app allowance for the receiving party was already enabled.

If you setup this account on a email client. Does it work ok

Yes. From a pc email client it can send and receive on both the account I gave the TVA as well as the account it should send to.

Hmm. If nothing works, it sounds broken :-) Did you try some of the other ports like 587 or 25?

https://www.fatcow.com/help/article/email-client-setup

Carl

Just out of curiosity are you sure that your IP settings in the TVA are correct for your network? Because everything looks right. You might try an different port and/or turning off SMTP over SSL.

Thanks for hanging in there with me.

I used the static IP that was provided by their IT Dept AND I told them I need exclusion zone around it. From a PC I can ping fine.

I changed to 25 and no SSL
then no authentication
then 587 w/ssl
the 587 wo ssl


NO JOY

If you try to send test email and do a report on it what’s there

Not sure if it’s having issues with the attachment or sending

HI OBT,

I posted the trace which has not changed much since I started. It always ends with Major fail and the addresses.

I looked into the reports tab but I'm sorry I'm not sure which one you want.

I thought error reports went to the email account I can't get it to send to?

Is there a particular report I should be looking at?

I only have one of the old Tvm with email setup. Left working. I will check the settings on this and post back

have you tried these settings on either a different TVA, or moved that TVA to a completely different network. Maybe for some weird reason the ISP or firewall is doing weird things with the TVA.

Thanks OBT.

Daniel:
This is my 1st and only TVA to transfer to email. I AM beginning to wonder about site as well as the card though.

OK....
I guess it musta been sunspots then...................

I had my old friend who does tech support for my distributor login to a PC that I left onsite for access to both the TDA and TVA. It was not official and he was doing it from home in his spare time. 4 days later I got an email from the system with the .WAV file attached.

Ecstatic, I called him. He said it looked good but he changed the SMTP port. This didn't make any sense as I had screenshots of each of the screens. I compared each one and they all matched what now works. AS you can see from above pix I had USED 465 before?

I am befuddled but happy it is now working.

Thanks for you all for your time and assistance. I just wish I knew what had happened. The ONLY out is that they were changing their internet & router during this time although no one said they had any email issues.

Guess this is just another NSTIW events.