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Svmi20i no longer lighting msg waiting lamps #635359 02/14/20 04:33 PM
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John807 Offline OP
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Greetings,

A client has an Os7400 with a Svmi20i the autoattendant is working and routing calls the voicemail boxes are answering and taking messages but the message waiting indicators are not lighting? I looked at the mailboxes MWI is yes the mailbox shows a new msg but it shows the indicator is off instead of on in the mailbox and on the phone this is happening to all users. Any thoughts?

Thanks as always,
John


John 807
Samsung Telephones and Equipment
Re: Svmi20i no longer lighting msg waiting lamps [Re: John807] #635360 02/14/20 05:07 PM
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pvj Online Content
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Don't want to sound like tech support but have you rebooted the system?

Re: Svmi20i no longer lighting msg waiting lamps [Re: pvj] #635361 02/14/20 05:15 PM
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John807 Offline OP
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I haven't because there is a Police Department on the system as well. I was hoping for either a refresh lamps option I was unaware of or whether the attempt to light the light shows in the activity log. I have to wait until Monday for the Holiday to do a reboot Thanks


John 807

Moderated by  Genesiscomm, nameless, pvj 

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