Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Feb 2018
Posts: 14
Member
OP Offline
Member
Joined: Feb 2018
Posts: 14
OS 7030 does not recognize hung up by mobile phone, when the call is routed through Disa - Mail box.
Calls getting disconnected after around 60 seconds.


2) [MOD 01 Day] New call - Mon Mar 9 22:29:24 2020
CP 22:29.24.33 2) Collecting out of band data
2) [MOD 01 Day] CODE = <NT> CID = <> FID = <204> TRUNK = <701>
2) [MOD 01 Day] Searching on Call Code - NT
2) [MNU Forward Trunk]
2) [MNU Forward Trunk] Searching on Forwarding party ID - 204
CP 22:29.24.40 2) Key set to <204>
CP 22:29.24.45 2) External circuit detected
2) [EXT 01 EXT 204] No answer
2) [EXT 01 EXT 204] Caller made no request
CP 22:29.38.78 2) NO-ENTRY translated to MESSAGE
2) [MBX 01 MBX 204] Playing mailbox greeting
2) [MBX 01 MBX 204] Recording message
CP 22:30.43.48 2) No response from caller
CP 22:30.43.48 2) No recording made
2) [MBX 01 MBX 204] Caller disconnected
2) VM hanging up

Can anyone help

Atcom VoIP Demo
VoIP Demo
Joined: Dec 2010
Posts: 679
Member
*****
Offline
Member
*****
Joined: Dec 2010
Posts: 679
So it says there that it did disconnect. How have you tested this? That log shows the caller disconnected after hitting the voicemail. Is your carrier not sending the proper disconnect signal?

Joined: Feb 2018
Posts: 14
Member
OP Offline
Member
Joined: Feb 2018
Posts: 14
I watched the status screen (8.11) and I found out , that the Mailbox does not disconnect for 60 sec the line.I guess that the Mailbox do not recognize the disconnect signal.
Is there a way to overcome it ?

Joined: Jun 2006
Posts: 2,965
Likes: 3
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,965
Likes: 3
Have you selected the correct country in the vm system wide settings? The vm isn't recognising your carrier hangup tone.

Joined: Feb 2018
Posts: 14
Member
OP Offline
Member
Joined: Feb 2018
Posts: 14
Thanks for everything.You are right.?he problem was in the country code (2.1.0).


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,824
Posts636,752
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Chad Hoffman, frankhines, jnawrocki
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
ramo 11
pvj 11
Toner 7
dans 5
Who's Online Now
0 members (), 52 guests, and 18 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5