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OS 7030 does not recognize hung up by mobile phone
#635812 03/09/20 09:12 PM
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OS 7030 does not recognize hung up by mobile phone, when the call is routed through Disa - Mail box.
Calls getting disconnected after around 60 seconds.


2) [MOD 01 Day] New call - Mon Mar 9 22:29:24 2020
CP 22:29.24.33 2) Collecting out of band data
2) [MOD 01 Day] CODE = <NT> CID = <> FID = <204> TRUNK = <701>
2) [MOD 01 Day] Searching on Call Code - NT
2) [MNU Forward Trunk]
2) [MNU Forward Trunk] Searching on Forwarding party ID - 204
CP 22:29.24.40 2) Key set to <204>
CP 22:29.24.45 2) External circuit detected
2) [EXT 01 EXT 204] No answer
2) [EXT 01 EXT 204] Caller made no request
CP 22:29.38.78 2) NO-ENTRY translated to MESSAGE
2) [MBX 01 MBX 204] Playing mailbox greeting
2) [MBX 01 MBX 204] Recording message
CP 22:30.43.48 2) No response from caller
CP 22:30.43.48 2) No recording made
2) [MBX 01 MBX 204] Caller disconnected
2) VM hanging up

Can anyone help

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Re: OS 7030 does not recognize hung up by mobile phone
Aristotelis #635813 03/09/20 10:02 PM
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So it says there that it did disconnect. How have you tested this? That log shows the caller disconnected after hitting the voicemail. Is your carrier not sending the proper disconnect signal?

Re: OS 7030 does not recognize hung up by mobile phone
Aristotelis #635821 03/10/20 10:20 PM
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I watched the status screen (8.11) and I found out , that the Mailbox does not disconnect for 60 sec the line.I guess that the Mailbox do not recognize the disconnect signal.
Is there a way to overcome it ?

Re: OS 7030 does not recognize hung up by mobile phone
Aristotelis #635827 03/11/20 03:59 AM
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Have you selected the correct country in the vm system wide settings? The vm isn't recognising your carrier hangup tone.

Re: OS 7030 does not recognize hung up by mobile phone
Aristotelis #635840 03/11/20 09:08 PM
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Thanks for everything.You are right.?he problem was in the country code (2.1.0).


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