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#636834 05/18/20 06:54 PM
Joined: May 2002
Posts: 4,085
Moderator-Avaya, Polycom
OP Online Content
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,085
Just completed 1st ACO install. Small customer, 8 phones, old Merlin Legend.
Free phones, app on cell phone, and app on laptop.
Total monthly cost less the the cost they are paying now for dial tone. None of that is surprising.

Here's what is VERY surprising. How easily this was implemented.
3 days, app on phone and laptop. Phones will be delivered when office opens.

This is a Ring Central product. I work with Ring Central, there is no way they would have had this done in less then 2 weeks, and probably longer.

Can AVAYA be getting this done correctly at last???????

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hitechcomm #636836 05/18/20 07:10 PM
Joined: May 2004
Posts: 1,598
Joined: May 2004
Posts: 1,598
Interesting. Have heard rumors that the experience with RC was not always a positive one.
Thanks for the update. Good info.

hitechcomm #636837 05/18/20 08:28 PM
Joined: May 2002
Posts: 4,085
Moderator-Avaya, Polycom
OP Online Content
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,085
When you get pricing from RC, the customer becomes there. There sales person calls them within hours and your out of the picture.
They will have there people follow up and even do the install.
All we get is SPIFF's and MRR.

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