Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Help with LG Aria pbx please
#636861 05/20/20 06:07 AM
Joined: May 2020
Posts: 4
nikauri Offline OP
Member
OP Offline
Member
Joined: May 2020
Posts: 4
Hi all, hoping someone can help me? Apologies if this is not in the correct forum - I didn't see a specific LG one?

I have an LG Aria LDK-130 in my house.

Due to a power cut and a faulty battery backup, it's lost it's marbles and I need to reprogram it. Previously we've called in the local biz telecoms company and they've done it however they charge an arm and a leg to do so and money is tight.

I've managed to find the software, and I have a working serial connection into the unit.

I have configured the flex buttons so internal paging is working and I can press a flex button to get an outside line.

Two things I cannot for the life of me figure out:

1) when an incoming call comes in, the relevant flex button (indicating an external/CO line) lights up but the system does not ring. No noise whatsoever.

2) Instead of pressing a flex button to get a line, you used to just press '1'. This defaults to CO line #4 which is inactive, I need it to use CO line #3 (house used to have several lines with prev owner, now we just have 1, I guess it's wired into CO #3).

I work as a video engineer, so the whole networking and terminal comms and tech side doesn't really faze me. However phone systems are something I know nothing about, and while I've managed to pick up a lot, it's still bloody hard going.

The software I have is pretty stone age to be honest, and the documentation is mostly there but spotty in parts.

I think I'm running PC Admin 2.3 - I have a newer version (3.8 ?) but when it connects it tells me to use IP LDK s/w and then quits. As far as I can tell, it's the same s/w?

In all my frustration, I may well be missing details. If anyone can help I'll gladly fill in more.

Thanks.

Refurbished Phones & Equipment Search
Re: Help with LG Aria pbx please
nikauri #636862 05/20/20 02:33 PM
Joined: Mar 2018
Posts: 291
Member
Online Content
Member
Joined: Mar 2018
Posts: 291
Not sure about how things are programmed in your part of the world. I didn't even know that LG made a phone system. Your local telecom vendor, (if they are doing things well) may have a backup of the database that could be restored, without having to do hours and hours of programming.

The phone systems that I typically deal with have a location in programming that tells the lines where they are supposed to ring, that is not setup on the telephones them selves, but elswhere in the system. And different systems call it different things, so I can't say to go and look at hunt groups, or ringing line locations, or DID tables, or .... or .... or ....

I hope that gives you something to look at, but I would also call your vendor and atleast see if they have a backup and what it would cost to do a restore on the system.


The Cloud is just someone else's computer!
Re: Help with LG Aria pbx please
nikauri #636863 05/20/20 04:54 PM
Joined: Dec 2007
Posts: 6,402
Admin
*****
Online Thinking
Admin
*****
Joined: Dec 2007
Posts: 6,402
First you have to assign (or unassign) how many CO lines you have on the system. This is why you are accessing an empty line.
I would guess this could be setup in CO line attributes. Assign all viable lines to Line Group (01) and all other to a different Line Group (02) Default is Line Group 01

Double check CO Line COS and make sure it is set to 1 (unrestricted).

With CO Line Ringing it is dependent upon the schedule for Day/Night/Weekend/On Demand so perhaps

Now, regarding the software. Lots of telephone systems use proprietary software that are version dependent. Have you tried programming through the phone instead?

I don't know if you gave the User Guide and if it will be of any value: User Guide and remember the difference between the various models (24/130c/130/300/600) and use the manual for your version of software. Programming Manual

Disclaimer: I have never heard of this system before but as you are aware, somethings can "translates" from one type of environment to another: Using an iOS- basedsystem won't keep you from being able to use a Windows-based system...now Unix...that's a different story.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.trover.com/u/3193463644

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Re: Help with LG Aria pbx please
Daniel #636865 05/20/20 07:52 PM
Joined: May 2020
Posts: 4
nikauri Offline OP
Member
OP Offline
Member
Joined: May 2020
Posts: 4
Thanks for your help.

Calling the vendor for a backup is on my radar, but as I'm trying to do it without their help I'm trying to avoid that, it's a bit cheeky.

It's been an interesting learning journey, for sure.

Thanks.

Re: Help with LG Aria pbx please
Professor Shadow #636866 05/20/20 07:57 PM
Joined: May 2020
Posts: 4
nikauri Offline OP
Member
OP Offline
Member
Joined: May 2020
Posts: 4
@Professor Shadow, thanks for helping narrow it down. I was kinda leaning towards those areas - I guess I need to poke them with a stick some more.

I do already have the linked guides, it's awfully good of you to post them though.

I tried initially to program via the phone but it was clunky at best, hence why I went via the s/w route. That might also be worth another look.

Cheers.

Re: Help with LG Aria pbx please
Professor Shadow #636889 05/22/20 11:48 AM
Joined: May 2020
Posts: 4
nikauri Offline OP
Member
OP Offline
Member
Joined: May 2020
Posts: 4
Hey @Professor Shadow...

Your advice was bang on, I just needed to focus a little more on those exact areas.

Thanks ever so much.

Re: Help with LG Aria pbx please
nikauri #636891 05/22/20 08:12 PM
Joined: Dec 2007
Posts: 6,402
Admin
*****
Online Thinking
Admin
*****
Joined: Dec 2007
Posts: 6,402
Yeah...I'm that Good! 🤣

Glad it worked out for you!


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.trover.com/u/3193463644

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Moderated by  MooreTel, Professor Shadow, skip555 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Limiting trunk access
by Bushmills - 06/01/20 06:10 PM
Phone in DCS Operator Group doesn't ring
by Keyset6 - 06/01/20 12:07 PM
NS1000 RENUMBER 600 and IDC GROUPS
by ronaldjamesh - 05/31/20 11:54 AM
Spam Canned Meat Varieties
by dexman - 05/30/20 01:37 AM
Partner ACS T1 module setup
by ChrisRR - 05/29/20 08:32 PM
Who's Online Now
37 members (tylan, Curlycord, dexman, justbill, Bushmills, dans, hbiss, KRRath, seafort, backspace, Professor Shadow, Arthur P. Bloom, BTS01, newtecky, Touch Tone Tommy, mike b, Daniel, Yucca Telecom, jknichols, gelehu, Biztel Cuban Okie Tech, iatech3800, Yoda, ILE, vicbob, Keyset6, nameless, Skunky, metelcom, teleco, MooreTel, BobRobert, nortelvoip, phonemeister, Mercenary Roadie, hitechcomm, jchambers7009), 384 guests, and 39 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,731
Posts635,917
Members49,292
Most Online5,661
May 23rd, 2018
Today's Birthdays
Allen Carter, hwong, It Department, kitecomms, spider
Newest Members
swoodsNI, B. Endsley, Abner Dawes, Gringo, Jeffrey Cohen
49292 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 21
Bob-o 12
hbiss 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners