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UCD Issues
#637308 06/30/20 04:12 PM
Joined: Aug 2011
Posts: 194
OP Offline
Joined: Aug 2011
Posts: 194
Hi Folks,

Another weird group thing. We have a UCD group that works fine with all digital extensions. I tried to add a bunch of SIP extensions and pretty much right away, the group started acting as if everyone was logged out. Even when the digital sets logged out and back in, calls would not ring on any stations.

Any ideas? I haven't seen anything that indicated a mixed group would be an issue.


Last edited by Bushmills; 06/30/20 04:13 PM.
Samsung Telephones and Equipment
Re: UCD Issues
Bushmills #637315 06/30/20 08:38 PM
Joined: Jun 2006
Posts: 2,787
Joined: Jun 2006
Posts: 2,787
I know you couldn't add sip extensions to unconditional ring groups until about 4.7/4.8 sw.

I've never tried a sip extension in a ucd group.

What trunks do you have and how many mgi channels vs how many handsets?

You'll likely need 1 mgi port sip phone to make them ring, then 1 additional so if asio phone answers the call it can talk.

Had an issue where we only had 1mgi with a sip phone in a group and it couldn't answer as the mgi was still tired up in making the phone ring.

Re: UCD Issues
Bushmills #637343 07/02/20 04:59 PM
Joined: Aug 2011
Posts: 194
OP Offline
Joined: Aug 2011
Posts: 194
It's a PRI. We have an OAS and 10 handsets, then actually a bunch of SIP apps going too.... Though most of the sip apps are just being used for outgoing call so don't ring.


Moderated by  Genesiscomm, nameless, pvj 

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