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#63767 12/18/09 07:31 AM
Joined: Oct 2007
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I have an Axxess 11 system with EM and Contact Center Suite 4. I am trying to figure out if there is a way to monitor how many voice ports are being used.
We have a call center and customers get a prompt(Thank you for calling blah blah) when they call in. I need to know when we are hitting capacity and how often. Is there anyway I can do that.


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Enterprise Messaging 11.01
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#63768 12/18/09 07:56 AM
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Go to Voice Processor / Report Parameters / Manual Report Generation / Report Selection / Application and Channel Statistics.

F1 is your friend from there.

You could also configure the system to email you automatic reports of channel statistics.

#63769 12/21/09 03:52 AM
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Thanks that helped. Now I just have to figure out why it's only using 8 of the 16 frown


Inter-Tel 11.01
Contact Center Suite
Intelligent Router
Enterprise Messaging 11.01
#63770 12/21/09 05:14 AM
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Are you sure you have 16?
If you're sure, go to Voice Processor\Timers and Limits\Number of Voice Channels. Make sure this says 16.

#63771 12/21/09 05:49 AM
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Looks like we missed some settings on the options card. Vendor took care of it.


Inter-Tel 11.01
Contact Center Suite
Intelligent Router
Enterprise Messaging 11.01

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