|
|
Joined: Aug 2005
Posts: 908
Member
|
OP
Member
Joined: Aug 2005
Posts: 908 |
I've just upgraded from an Axxess to 5600. We are having an issue with a Linear Members list. I have a mix of Digital endpoints and Phantom Devices (used for Xarios Hotdesking agents). The endpoints are first on the list. This is a Hunt Group for the Operator. The call first rings the operator (if available) on an endpoint. If she is unavailable, the call skips four endpoints and looks for the available phantom device. As a test, I switched the routing to Distributed. It still skipped the four endpoints. I then removed the endpoints, and replaced it with an IP/Digital endpoint extension list, containing the same four endpoints. I was then able to reach those endpoint. So now the list is Operator, extension list, then the Phantom Devices. Why are these four endpoints being skipped?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,283
Posts638,765
Members49,764
|
Most Online5,661 May 23rd, 2018
|
|
2 members (Keyset6, Andyreed),
155
guests, and
170
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|