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Voicemail on Voice Processing Unit
#63905 01/27/10 08:32 AM
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I have one user that gets dropped voicemail messages every so often. Are these voicemails kept on the Voice Processing Unit somewhere so that I can review the message?

Has anyone experienced this and found a fix. We have already deleted the mailbox and recreated it.

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Re: Voicemail on Voice Processing Unit
#63906 01/27/10 08:42 AM
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Define dropped voicemail. They are lost, partial recordings, etc?

Recordings are kept in the AVDAP folder. The best way to extract them is through a Voicemail Save. Operations\Database Operations\Voice Processor Save. Choose Voicemail and check mark the boxes below. The next page will allow you to choose which mailboxes to back up. Afterward, open up the files in the save location. An N denotes new messages. An S denotes saved messages. They are in R24 audio format. I have an R24 to WAV converter if you need it.

This may not be the solution you need. It depends on what you want to do.

Re: Voicemail on Voice Processing Unit
#63907 01/27/10 09:28 AM
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I just obtained more information from the user. The full voicemail is actually there. Apparently they drop the call due to insufficient bandwith.

Strange that it only happens to this one user?

Re: Voicemail on Voice Processing Unit
#63908 01/27/10 09:47 AM
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"Insufficient Bandwidth" is a kind of catch all. Any interruption in communication triggers this alert. Our network guy hates me for it. Check the physical stuff first. The RJ45 connection into the phone can make a pretty serious angle. So change the cable. Also, check the cabling between the phone and the network switch. if it continues, swap out the power supply. If it continues, swap out the phone, but hang on to the original one. If it stops, send the phone in for repair. If it continues, I don't know what I'd check next.

Re: Voicemail on Voice Processing Unit
#63909 01/27/10 10:24 AM
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LOL thanks for the tips, it's not an IP Phone though. So it had a standard RJ11 connector. It's odd because nobody else in that office gets this message. I will try swapping the phone and cable.

Re: Voicemail on Voice Processing Unit
#63910 01/27/10 01:29 PM
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I took your insufficient bandwidth statement to mean it was an IP phone. You could also try reprogramming the extension to another card address.

Re: Voicemail on Voice Processing Unit
#63911 01/27/10 07:09 PM
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Something doesn’t add up. Does the mailbox reside at the same node as the extension, or is it off-node? The connection is lost when the user is listening to the message replay?

Re: Voicemail on Voice Processing Unit
#63912 01/29/10 11:46 AM
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Yea it doesn't add up. He said every so often when listening to his vm this happens and occasionally when on a call. Nobody else in this office has mentioned this problem.

The VM is off-node but he states it's happening to calls also. Primarily it happens on his VM though.

Re: Voicemail on Voice Processing Unit
#63913 01/29/10 02:21 PM
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OK - not a VM issue, but a network issue. Maybe he's the only one who notices.

Run an error log and look at the NDL file. That's the Network Device Log. It will show incidents of Insufficient Bandwidth, which probably happen more than you're aware.

Re: Voicemail on Voice Processing Unit
#63914 03/17/11 05:52 AM
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We are again revisiting this issue. The end user says it still happens and previously we did not do any further troubleshooting on this becaue the user just had the VM sent to his email. Now he is back to checking it via the phone and the same issue is happening.

When you say run an error log do you mean run the Diagnostics Monitor or is there another error report within Session Manager.

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