EMP & Lightning Home Surge Protection
EMP - Click Here!
Global Test Supply
Linked Banner to your Product or Website
eCommerce website for sale!
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2021
Posts: 4
Member
OP Offline
Member
Joined: Mar 2021
Posts: 4
Hi, I have an OfficeServ 7100 system with several SMT-i5210 IP phones (on local and remote networks). Until recently we were using the system with ISDN lines. We no longer have the requirement to make external (outside the company) phone calls and just use it to make internal calls between colleagues. Since disconnecting the ISDN lines we have found that remote handsets no longer work and are stuck in the "Connecting Server" state, my assumption was that the system would still work without these lines connected...

I've confirmed on a remote phone that it has the correct server IP address and is been assigned a dynamic IP on the network. Is there something additional that needs to be configured to get the remote handsets operational again?

System is running v4.53 and IP phones are on v1.11 if that makes any difference

Thanks in advance, AJ

Global Test Supply 728x90
Joined: Jun 2006
Posts: 2,881
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,881
Disconnecting isdn shouldn't affect anything.

My guess is the port forwards in the firewall/router aren't working or have been removed.

Joined: Mar 2021
Posts: 4
Member
OP Offline
Member
Joined: Mar 2021
Posts: 4
Ah yes! Spot on! Our firewall port rules were set to run only on WAN1 and we've recently changed over to a different WAN segment. All running now!

Firmware wise, is there any point in upgrading any handsets/OS system? We don't really come across any issues with the system (why touch what isn't broken). The only future-proof changes we would make is adding SIP licenses

Joined: Jun 2006
Posts: 2,881
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,881
The newer firmware had much improved sip trunk. Also there are some bugs in 4.53c to-do with pressing buttons on handsets to quickly after putting a call on hold, Park/transferring it
Never found any issues with handset firmware

Joined: Mar 2021
Posts: 4
Member
OP Offline
Member
Joined: Mar 2021
Posts: 4
Perfect thanks will look into updating from 4.53c. Does Samsung maintain a repo for firmware anymore?

Joined: Jun 2006
Posts: 2,881
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,881
No idea about the repo. I can send you 5.03 firmware which is the latest version which also has unlimited licenses

Joined: Mar 2021
Posts: 4
Member
OP Offline
Member
Joined: Mar 2021
Posts: 4
Yes if you could that would be perfect, thank you!


Moderated by  nameless, pvj 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,320
Posts634,238
Members49,509
Most Online5,661
May 23rd, 2018
Today's Birthdays
aaronazatian, bg6214, Jigger, mkpgt, willtech
Newest Members
Topekaks101, Contoso, Nick Smithler, MortifiedPenguin, T Top Manufactur
49,509 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
Toner 7
Ruben 3
dexman 3
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
13 members (GregMax, Toner, Curlycord, BobRobert, Ruben, Yoda, cswroe, Neil Hes, justbill, PINKBOY1006, Mercenary Roadie, RATHER BE FISHING, Telephonemaven), 283 guests, and 163 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud