EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
vpnproxymaster
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Flexibits
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Daily Excellence
Previous Thread
Next Thread
Print Thread
Rate Thread
#641016 06/03/21 06:16 PM
Joined: Dec 2003
Posts: 2,085
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,085
I do not know this system.
But customer says there is a red alarm Light on it.
Another place I saw that the red light is always on.
This site I do not know if it just came on or has always been on.

Problem is - They cannot make or receive any calls but they can call Ext to Ext.
They say there is a dial tone but still can't call out and no calls come in.
Yesterday everything was working.

Any ideas?
Thanks


If CON is the opposite of PRO
Then what is the opposite of Progress?
Global Test Supply 728x90
Joined: Dec 2007
Posts: 6,665
Likes: 3
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,665
Likes: 3


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Dec 2003
Posts: 2,085
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,085
Yes - I already read that and referenced it in my orig post.

But the problem is, they can't call out or get calls in.

The red light was just a first reaction - OH red light.
But still trying to find out if there is a problem with the phone system (they saw red light)
or a problem with phone lines.
They have not requested me onsite as yet.
Just a phone call to see who they need to call.

Thanks


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Jul 2006
Posts: 2,579
Likes: 4
Moderator-Panasonic
***
Offline
Moderator-Panasonic
***
Joined: Jul 2006
Posts: 2,579
Likes: 4
My system has dial tone on the handset, but it is an intercom dial tone. What happens if they press the line assigned to line 1 or dial 801 or some other simple code. If they unplug the modular plug at CO1 and plug it into a REGULAR phone does it work? And lastly, how do they expect you to fix it without visiting the site? Not calling in and out sounds like trouble at the demarc, but you're not there :-)


Carl


There's no place like 127.0.0.1
Joined: Dec 2003
Posts: 2,085
Moderator-Nortel
OP Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,085
Carl:

Yes, so right.

IF I remember right, they press the LINE button to dial out.
So I don't know where the dial tone is coming from.

I added MOH the other day. All was good. Called In and Out.
The next morning, no calls.
And that is when they saw the red light.
Not knowing the system - I thought something went bad, until I saw the post
about Red Light always on.

Just trying to figure out if trip is needed or just work with the Line provider.

Thank you all for the feedback.
Hopefully the provider will correct the problem, soon.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Jan 2005
Posts: 15,295
Likes: 3
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,295
Likes: 3
Just a fun fact: The TDA/TDE series of phone systems will log an alarm in the event of a power outage. Unless you clear that log, the alarm light will stay lit. There's probably no true alarm condition at all.


Ed Vaughn, MBSWWYPBX
Joined: Dec 2007
Posts: 6,665
Likes: 3
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,665
Likes: 3
Originally Posted by EV607797
Just a fun fact: The TDA/TDE series of phone systems will log an alarm in the event of a power outage. Unless you clear that log, the alarm light will stay lit. There's probably no true alarm condition at all.

Thus my original post points to the same fact.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,435
Posts639,828
Members49,472
Most Online5,661
May 23rd, 2018
Today's Birthdays
amabrat777
Newest Members
BZ617B, BezLovesITAD, AndreLS, JimLafleur, EssKayKay
49,471 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 14
www.aweber.com
landing page builder
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
27 members (Mercenary Roadie, dexman, RATHER BE FISHING, Yoda, justbill, metelcom, Curlycord, mbhydro, nortelvoip, Bob3470, JBean3329, nameless, Bushmills, Silversam, Joel J., msnell, Biztel Cuban Okie Tech, nfcphoneman, Professor Shadow, Touch Tone Tommy, Memphisribs, Ruben, hitechcomm, KRRath, sketchypro, chazrc, BobRobert), 405 guests, and 102 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud