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#642386 03/09/22 07:13 PM
Joined: Jun 2015
Posts: 10
OP Offline
Joined: Jun 2015
Posts: 10
Can the SL2100 do both 3-digit dial extensions and dial action table when AA is on...straight out of the box, it does 3-digit dial extensions, but once dial action table is created, the 3-digit dial extension no longer works..
Ex: 101 reception press 1
102 betty press 2
103 archie press 3
104 reggie press 4
105 veronica press 5
109 Parts

if call comes in and they know the extension #109, the call transfers always to 101, because it sees the first digit 1...
seems you can use dial action table OR 3-digit dial extension but not both...just wondering...or am I missing something?

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Joined: Apr 2005
Posts: 2,450
Joined: Apr 2005
Posts: 2,450
Leave dial digit 1 as default, unscreened transfer XXX
Start the 1 digit dialing with 2, for the receptionist (101) dial 2 and so on.
If you need more past 9, use 9 as go to another routing box with a different dial action table.

We get old too soon, smart too late
Joined: Jun 2015
Posts: 10
OP Offline
Joined: Jun 2015
Posts: 10
Thanks simple, works well...

Moderated by  ttech 

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