web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#642721 05/09/22 06:09 PM
Joined: Mar 2009
Posts: 393
Member
OP Offline
Member
Joined: Mar 2009
Posts: 393
I got a call from an Existing IPOFFICE client.

They suddenly "discovered" that at night the Auto attendant only cycles back to the front end greeting and the general delivery doesn't take messages.

I looked at the Voicemail pro client "LEAVE" path and that is exactly what it is supposed to be doing both day and night.

I believe it has been this way from the beginning and someone just noticed it.

I want to have it give the recording..... Maybe twice before taking a message.

I don't see how to direct it to MB 600 after the recording though.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Jul 2001
Posts: 3,341
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,341
Likes: 10
In the Menu action for the Night Auto Attendant:
On the Touch Tones tab, check the box for Timeout, set the time to 2 seconds.
Connect the Timeout to a "Increment and Test Counter" action, set the "Value to test counter against" to 2
Connect the False back to the Menu action for the Night Auto Attendant
Connect the True to a Leave Mail action for mailbox 600

Call comes in, hits the Night Auto Attendant. Caller doesn't dial anything, it times out, the counter increments to 1, it is false, the call goes back to the Night Auto Attendant. This time when it times out, the counter increments to 2, it is now True, and goes to mailbox 600.

I would also suggest just making option 0 go to Mailbox 600, so the recording can say "to leave a message in our general mailbox, press 0", and the caller can get there faster. If they can't follow directions, twice, they get there anyway

Joined: Mar 2009
Posts: 393
Member
OP Offline
Member
Joined: Mar 2009
Posts: 393
Thanks Tommy,

I will be onsite later in the week and try this.

Ralph

Joined: Jul 2001
Posts: 3,341
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,341
Likes: 10
You could also just go to the Prompts tab, and add the wav file twice, then configure the Timeout to go to the mailbox. This would eliminate the Increment Counter action, and just play the recording twice before it times out. Still make a selector code go directly to the general mailbox, so the caller doesn't have to listen twice just to leave a general message


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,096 Shoretel
187,702 CTX100 install
186,791 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
jc2it 4
Who's Online Now
0 members (), 99 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5