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Joined: May 2010
Posts: 2
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OP
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Joined: May 2010
Posts: 2 |
Hi All,
We've been having dropped calls for a few years now and our vendor hasn't been able to fix the problem. The Verizon engineer says this is the problem:
...we are getting an incorrect response from the active call query audit.....When our switch sends the query instead of getting back a response of "active" we are getting "connect request".
Does anyone know if there's a way to make the Inter-Tel phone system send out the correct response to the active call query audit so we can finally put a stop to our dropped calls?
Thanks, Dave
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Joined: May 2010
Posts: 2
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Joined: May 2010
Posts: 2 |
We heard back from Inter-Tel support and they agree with the Verizon engineer that the reason our calls are dropping is because our phone system is giving an incorrect response to the active call query audit from Verizon.
Inter-Tel suggested we update our phone system to at least version 8.235 software so we are going to go to version 9...
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Joined: May 2005
Posts: 526
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Joined: May 2005
Posts: 526 |
If I remember correctly 9 to 10 and 10 to 11 were labor only upgrades Mitel will not charge you for those jumps
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
The standard “we have no clue what the real problem is, so upgrade the system†answer.
I’m upgrading two sites today, for this very reason. Hope it works…
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