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#64937 09/17/10 08:14 AM
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I’ve got an 8602 IP Softphone that I’m trying to connect with v 2.1.2.40 CS-5200. All settings are correct and the system shows that there is a Category B license, with 0 of 1 in use.

When I start the Softphone, it shows LICENSE ERROR IP ENDPOINT on the display.

I changed the settings for those of my Softphone (on another node) and it works okay. I pointed my Softphone to the new one and the license error shows again. So, the Softphones are working, just not at this node.

Every indication shows this as a license issue. In DB Studio, I checked Operations / IP Device Status. It shows the Softphone with a red X, no license. I tried to reload the license, but it shows as already in use.

I have 0 of 1 licenses in use, but it shows the Sopftphone as unlicensed. Anyone have any thoughts?

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#64938 09/17/10 08:53 AM
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Do you have IP Endpoints enabled on your license as well? You need that in addition to the Category B license.

You might be licensed only for a digital system.

#64939 09/17/10 11:28 AM
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I had the something happen and had to have support reset the license so I could load it again
Randy

#64940 09/20/10 01:14 AM
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Yep, IP Endpoints is not enabled.

You know, two of us stared at the stupid thing for an hour and missed that! Thanks.


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