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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
I'm starting to wonder if these Inter-tel system are really bad or did ETA just do a poor job programming all of our sites.
Another issue now with GoToWebinar, 1 of our locations is unable to dial the access code to enter a GoToWebinar or GoToMeeting. It says invalid access code, but yet all other offices get in fine.
When dialing 1-804-222-1111 and dial a few digits it does not recognize all of them. Is this a programming issue or a problem with the Phone company?
This is an Inter-tel 5000 system.
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Joined: May 2009
Posts: 1,198
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Posts: 1,198 |
How is the outbound call routed, via local trunks or across nodes?
If it’s off-node, there could be an issue with DTMF settings. Go to System / Devices and Feature Codes / Node IP Connection Groups / Pxxx / IP Call Configuration.
Press F1 for details. Make sure each node is programmed correctly. Hint – take a screen shot before you change any settings, just in case you need to restore them.
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
We have 9 nodes total, and the 1 in question is the only one NOT listed in Node IP Connection Groups.
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
For the local node check: System / IP-Related Information / Call Configurations / Call Configuration 1.
Make sure the settings there match the remote node.
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
Any idea if training is still available on these systems? And if so contact and cost?
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
Configuration looks the same with 1 exception.
Echo Saturation Blocker is not listed on the problem node but is on the remote node. That's the only difference.
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
It’s important that the settings match, but is the configuration optimal for DTMF as described in the help screen?
Your systems are routing DTMF via VoIP, and then calling a VoIP conference service. I’ve never had an issue with this; anyone else have any thoughts?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Originally posted by DND ON:
How is the outbound call routed, via local trunks or across nodes? This questions needs to be addressed before troubleshooting further. If you are using ARS for outbound access, check in your facility groups to see how you are dialing out.
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