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#66825 10/31/11 09:01 AM
Joined: Apr 2007
Posts: 24
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Is there a way to have a recording set up that an agent can play on a call? I have some agents I need to say "this call may be recorded or monitored" and some just flat out forget. If I could have them play it through the system, that would be helpful. Is there a way to do this? We have an AXXESS system, standard TDM

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#66826 10/31/11 06:03 PM
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So you want it to play automagically or play when the agent does something?

#66827 11/02/11 07:24 AM
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I create a Call Routing Application right before a call is dumped into a Hunt Group. Its sole purpose is to play that message.


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