atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess web interface...

OK, I understand this is a diagnostic usage only. But I want to make sure I understand this right, in order to gain access to this interface, we would need to contact Inter-Tel and have them remotely reset a password for us?

Basically, if this is the only interface they provide for us to access, I would like to be able to view it and ensure things on the phone system are working properly. If there are alarms or errors, is this where we would see exactly what they are, then we could determine the severity of the issue and decide whether it was extreme enough to spend the cash on a "certified" tech?

While I still don't agree with HOW this system functions, it is what it is, and at this point it is better to just get as familiar with whatever tools ARE accessible to me so I can inform my client of if/when we may want to call in the "big guns".

Greg

Sounds like you've gone from someone just moving the system for a client to someone who now wants to work on the system.

If so, take the proper courses and get certified. Otherwise you're simply what our industry calls a "Trunker".

Usernames and passwords are confidential information normally only shared between the manufacturer and the dealer. This kind of information is only discussed in the installer's forum which is private. In order to gain access you would have to apply and be approved. Thanks.

So even diagnostic information is inaccessible to the end user (who owns the hardware)? They don't give any capabilities, other than through the phones, to check the status of the system and know when they should be calling in someone?

And I have always worked on their systems, reprogramming from the handsets and such, basic rewiring to activate/move a phone extension for them (and other clients). Just trying to become as familiar as I guess Inter-Tel will allow so in the future I will know when we need to call someone in. Just wish they gave us more ability to monitor and watch for things (and do a basic system backup) without having to call someone in every single time.

So, if someone really gets under "your industries" skin, do they then become a "mother-trunker"? (-:

Greg

Greg, I gave you the answer to the question. It is the forums policy not to hand out confidential information in public.

You seem to misunderstand something. The entire system is accessible to the customer. It is not uncommon for us to provide them with every tool available to us so that they may take care of routine programming changes.

I'm sorry, guess I read that too fast, wasn't trying to be an @$$. Just didn't read it right. Guess I was still a little on the mindset that some of this is "exclusive to certified tech only" (again just using that to help illustrate how I read it).

I'll head over to the installers forum and hope for the best at being approved.

Thanks for the clarification!

Greg

OK, how does one go about applying? Found the forum but just tells me access is denied. Don't see anyplace to request access.
Greg

Dave, There is no way to take Inter-Tel/Mitel courses or certifications without working for a dealer.
Some dealers may provide administration courses for their customers.
Greg, https://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/1/t/002809/p/2.html

So I would have to request to become a dealer with Inter-Tel? I'm sorry, as far as that companies policies are concerned I am more and more bothered by their exclusivity.
Thanks for the link Jeff!
Greg

One does not just 'request' to become a dealer. It requires a significant investment...you have to sell equipment, have a staff and train them...
Mitel is a large company, and they are far from the only company who has a dealer network. Almost all phone system companies have this...Avaya Business Partners for example.

I do not understand why you are against calling a trained and certified technician who knows the system. Perhaps they would be willing to teach you a few things.