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Joined: Jul 2004
Posts: 7
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OP
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Joined: Jul 2004
Posts: 7 |
I would like to find out how to change the message that is played when the system goes to auto attendant
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Avaya IP Office Service in Canada
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
You need to log into the 'system manager' mailbox. Do you have that access & password?
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Joined: Jul 2004
Posts: 7
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OP
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Joined: Jul 2004
Posts: 7 |
Yes. I have been unable to find out where to go from there.
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Joined: Apr 2002
Posts: 646
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Member
Joined: Apr 2002
Posts: 646 |
Login as admin, press 9, press 3, follow ALL the prompts.
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Joined: Jul 2004
Posts: 7
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OP
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Joined: Jul 2004
Posts: 7 |
When I get past the '3' the announments is '4' but going thru the options I can not find the announsment for auto attendant
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Joined: Jul 2001
Posts: 3,322 Likes: 7
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,322 Likes: 7 |
Select 1 for Day or 2 for Night, select 6 to modify, press *# when prompted to enter a selector code, press # if you are prompted to enter the "dial 0/timeout" option, finally press 1 to record a new message. Wait for the beep, record the message, press 1 at the end, press 23 to play back, if it is OK, press *# to approve or 21 to re-record.
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Joined: Jul 2004
Posts: 7
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OP
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Joined: Jul 2004
Posts: 7 |
Thanks, I will get a new message and try it soon.
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Joined: Mar 2004
Posts: 253
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Member
Joined: Mar 2004
Posts: 253 |
did anyone ask which voicemail and pbx hes refering too?
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Joined: Jul 2004
Posts: 7
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OP
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Joined: Jul 2004
Posts: 7 |
No one asked that question. This message is the one that answers if the operator is away from the console and does not get the phone after three or four rings and suggests a few extinsions or dial "O" and the operator will answer. It is hardly ever used and when last heard was out of date. I would like to know how to listen to the old one also, I have not been able to get to it except to ask the operator not to answer.
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Joined: Mar 2004
Posts: 253
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Joined: Mar 2004
Posts: 253 |
For which system? Thats what I meant by my ealier reply.
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