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#71513 07/08/04 03:10 AM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
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I am having issues setting a PRI with Eschelon Telecom. Has anyone else setup a T-1 through them?


Z-man
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www.omniofficetech.com
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#71514 07/08/04 05:34 AM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
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can't seem to get any voice to go over the PRI. The d-channel is up, and I can grab trunks, get dial tone, and dial out, but then just dead air. Same on inbound. they can ring in and the caller ID even shows, but just dead air.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#71515 07/08/04 10:37 AM
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z, this makes me think the b channels assigned for service are not identical at the pbx and network provider. caller id is transported on the d channel. good luck.


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#71516 07/08/04 11:25 AM
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Sounds like wrong protocol. Run a trace on the PRI group and look at the setup message. It will say unknown format if its wrong. Make sure they are set to AT&T custom.

#71517 07/09/04 12:17 PM
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hes right that happens when the protocol is mismatched.

#71518 07/09/04 04:46 PM
Joined: Mar 2002
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Z-man Offline OP
Moderator-Avaya, Nortel
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turned out to be a CLEC issue. They did not have the B channels configured correctly.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com

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