sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Avaya - Lucent Telephones & Systems Partner R7 Goes to sleep

I have a ACS Rel. 7 with a voicegate Wizard with outcalling mail system behind it. Customer also uses remote call forwarding. System has only 3 lines. It has gone to sleep and must be rebooted about once a month.Have nalready replace the ACS and the trouble came back.
Thinking maybe Partner is busy and can,t find a line to get out.

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I think you need to explain a bit better. What do you mean by "gone to sleep"? What needs to be rebooted?

-Hal

you only have three lines. you use up to on the forwarding. how many ppl are using this i hope not 20....jk

You use two lines for remote call forwarding and your VMS is also using out calling and your doing this with only 3 lines, your problem is that you don't have enough lines, causing the (gone to sleep) and when you are doing a reboot all you are doing is clearing your lines.

how many mailboxes on the wizard dial out
if its only a few play with the waiting time
in message notification so it will retry the outcall until it gets a line
if waiting time is set to 0 it will try only once
if u have only 3 lines taking incoming /outcalling / mailbox owners calling in for messages /in house employees making calls
you better consider more lines even a back door number for the vm
if you describe your business in more detail
like # of employees/ type of business
and how you work you should receive many expert opinions and direct to move ahead
i would assume you have a 4 port wizard


[This message has been edited by KENB (edited March 10, 2005).]