atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems ACS R.5 disconnects

Thanks for the help in advance

I have an acs release 5 with three lines and 5 phones stand alone no back plane line 2 is connected to an alarm before getting to the system.line 2 was shorting (due to the alarm)when I got on site and repaired that they had said that line 1 and 3 would disconnect while on a call from time to time. when I asked if they noticed if the system was going down there responce was no all lights were still on. I could not simulate the problem and was wondering if you guys new of any thing like this and what it might be ??

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Altcomm @ A.S.E Inc

Something to check is the modular connections into the Partner for the lines. If they are using solid wire with stranded crimp connectors you could have intermitten problems. Look at the connectors "teeth" that bite into the cable. Two teeth=stranded connector, Three=solid. Solid wire RJ's can be used on both types of wire but stranded can only be used for silver-satin or stranded wire. Check for any other loose connections like bridging clips on a 66block.

Thanks for the help I checked it this weekend and the Rj11's were infact solid crips three prong and the wire was solid I guess what I will do is hang out there and try to simulate to trouble. Oh and a thought the ksu is not in the best location (external water heater closet) but the system next to it is working fine once again thanks

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Altcomm @ A.S.E Inc

I would also check to make certain that this is occuring on more than one phone. Are they Euro phones? We have started to see a few of the Euros with hookswitch troubles.

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Avaya Telephone Repair
Toshiba Telephone Repair

Thansk I found out what it was it was the surge protection for the telco lines (also avaya) thanks again

I stopped using those line protectors. They have always caused trouble. If you are in a area with lightning, use the CO type carbon protectors.

Ya I found that the siemans CPM 2PLUS work great even though they say micro surge only they have saved one of my systems at a metal building products company 6 times can you believe that. they have been hit 6 times in the last year and all I have had to do is replace those little 5.98$ clips

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Altcomm @ A.S.E Inc