web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#74151 04/09/05 09:34 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
I have installed a Partner ACS R.7. I have the processor,2 308's and messaging R.7. I have 6 regular pots lines and 24 exts. I am having problems getting the outcalling to work on a VM box to a pager. The box doesn't have a phone,but I did allow that ext the rights to outcall on the admin side of the mail. Went into the user box and set everything up(outcalling number with 9* infront) Also checked to make sure the ports of the mail (ext.35,36,37,38) did not have any restrictions and set line selection to line 6,5,4,3,2,1. Checked the pager to make sure it worked in the area I was in. Need help.

Thanks,

Mike


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#74152 04/09/05 01:26 PM
Joined: Mar 2005
Posts: 61
Member
Offline
Member
Joined: Mar 2005
Posts: 61
i beleive the ports used should be 34,35,36,37 for a 4 port someone correct me if this is not correct. this may be your problem i havent used outcalling on any of my systems yet.

#74153 04/09/05 01:55 PM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
His Voice mail ports are right. the ACS R7 has 9 station ports which would make his ports on the voice mail right.

Michael, your outcalling port would be port 4, did you set the schedule up correctly.


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]
#74154 04/11/05 02:17 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
What do you mean the schedule on the VM port 4?


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#74155 04/11/05 02:50 AM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
No, the shedule for the mail box.


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]
#74156 04/11/05 04:42 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Yea, I set up the schedule for the mail box using outcalling. But in the book and you guys keep talking about port 4. Is there something other than making sure that ext or port has no restrictions? And how should ALS be set for that port?


Thanks,


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#74157 04/11/05 05:03 AM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
When you assign outcalling it will use the last port of the VM so on a four port it would use port 4 to call out.

Can you post your calling string for the outside pager so we can see what you set it up as. In default the mail should grab the line with the 9* then dial XXX-XXXX.

Also do you have it set for All Messages or Priority and do you have the pauses set long enough for the pager to answer before the digits are dial to the pager.


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]
#74158 04/11/05 05:14 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Yea, the number to outcall to is 9*626XXXX****


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#74159 04/11/05 05:15 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Oh and I set it to notify for all messages.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#74160 04/11/05 07:05 AM
Joined: Sep 2004
Posts: 719
Member
Offline
Member
Joined: Sep 2004
Posts: 719
When you are testing this do you call and leave a new message in the mailbox? The system will outcall for new messages only. So if you had an old message in the mailbox and expecting it to outcall it will not.

Mike

------------------
| Business Telephones | Telephone Systems

Page 1 of 3 1 2 3

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Gary S.), 143 guests, and 247 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5