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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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OP
Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I just flash up-graded a ACS R.3 to a R.6 and added 2 of the new design 18d's to a customer. Now when you hang the handset up from being on a call. You hear a brust of the music on hold.
Also did a hardware up-grade for another customer to a ACS R.7. They kept a lot of their MLS sets. Now sometimes (once every week or two)the music on hold will start playing on a certian ext.. Like they entered feature 19, but the customer says they did not.
Any ideas,
Thanks,
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 12,343 Likes: 3
Member
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Member
Joined: Feb 2005
Posts: 12,343 Likes: 3 |
Both of these sound like phone problems. Swap them around and see if the problem stays with the phone or port, that will tell you.
I expect some new 18D's in a few days. I'll check this out.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2004
Posts: 4,991
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Member
Joined: Apr 2004
Posts: 4,991 |
its been a couple of years but i had customers with mls sets that just opened up
and played moh/started speed dialing / squealed /when you un pluged and repluged it went away for minutes up to days then came
back
it seemed that there was a run of these
when sent for refurb and new flex circuits they were fine
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