atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Caller id issue please help

Press 1 - Day and then look at the lines and set the rings at 2 or 3, then do the the same for 2 - Night and set them up the way you want it. It doesn't matter what mode it's in all you are doing is programming it.

im not sure how to program... what are the steps?

In your earlier post you said you checked the settings, I'm confused, if you don't know how to program how did you check the settings? When you moved your system who did the re-program? I think it's time you got them back and tell them to fix it.

I don't know what else to tell , it's #506 1 then 01-xx for lines and set them to the number of rings you want. Then repeat for #506 2

Ok i got that i was just confused. What i have figured out is that there is a night service button on our operator phone. when night service is active the system rings onces then picks up and plays our greeting and then transfers to the appropriate extension. when i turn the night service off all calls ring at the operator phone and have caller id and can be transfered with caller id. so what i need to know is how can i change the settings of the night service so that it picks up after the second ring? its an Avaya VMS card. Do you know the command to change it to 2 or 3 rings before pickup?

It's the same program I've told you about twice, #506 - 2 for night mode - enetr line 01 - enter number of rings - press next item and repeat for all your lines.

ok i c our night service button is programed for the day mode... so i set that to 2 rings for each line and now it works!!!! THANKS!!!!!