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Joined: Oct 2005
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ok it's a Model C-1000 for avaya

It is wired correctly but doesn't seem to work properly. Bottom line before we go further is the red light supposed to be blinking or steady red?
Thanks for anyone's help

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Are you in a coline port of a system.
What system is it ??

Mine are in merlin co line ports.

Does the system know that co is there >

I vaguely remember so programming to the door box controller from a set.

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Not that we are a bunch of dummies but don't you think calling Viking tech support at (715)386-8666 would get you faster and the right answers?

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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hey if everyone here was a dummie do ya think I would be looking here, everyone here is a big help.
I got the answer to the first question, the red light only has to do with door strike control. But, I still can't get this thing to work right, it's on a partner ACS 3.0 ext 17 but the only time it friggin works is when I plug it in and it goes "ding dong" and then the port can talk thru on both ends but......when I hang up the phone it doesn't release the extension there is no diconnect, what am I doing wrong.......yeah I know Hal "get out of the business", I hear ya. Anyone have any ideas?
Thanks,
Dave

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I believe Ken is right it has to be on a co port, don't think it will work off an extension.

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I was told it would work off an extension port, I have tried it both ways

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Ummm, lets see. (Goes to the Viking site.) Yup, looks like it is only for use with a CO port. Make sure the talk battery is "on".

You probably got this with the unit but what the heck- https://www.vikingelectronics.com/products/pdf/c-1000b.pdf

Question is why are you using that thing and not the Partner doorphone? Partner doorphones do connect to extension ports. Has to be cheaper than that Viking controller and doorbox. Makes no sense unless you have a system that doesn't support doorphones or needs more than two.

You can use the contact closure if you need to control up to 2 door strikes.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Thanks Hal for the link and it's an ACS 3.0 and you are probably correct in the cost but, to answer your question....there were 2 of these in boxes in the shop and I have a customer that wants a door phone and I figured it would work. The partner doorphone is obviously the way to go if I didn't have this equipment already.

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Hal that link was for a 1000-b it's a 1000-a and yeah it says you can use just an extension port

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thanks for your help though, it's appreciated

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