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Joined: Oct 2004
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has anyone contacted AVAYA about the partner ACS r7 defaulting back too 01-01 when power is removed for more then 1/2 hr. or more??? Replacing the AAA batteries with new ones doesn't help.I have checked this out with 3 other units,and they are all the same.Does anyone have an in at AVAYA? I lost mind when I retired.
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Joined: Aug 2005
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I just installed an R7 today and it loses its programming if shut off for more than 30 seconds. It is easily restored from the NVRAM but the older processor (an R3) held it's programming.
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Joined: Oct 2004
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so it sounds like you are having the same problem?did you get the equip. from avaya or a dealer? the problem with this,is if the cust.loses power at any time they're going too be calling.And don't think a UPS is a fix...
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Joined: Aug 2005
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For now it can be fixed with a system restore. But I see much trouble. Fortunately the one customer has a UPS. This was purchased from an authorized Avaya distributor.
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Joined: Oct 2004
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are you going too call them and let them know the problem you're having?
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Joined: Aug 2005
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Yes. Tomorrow. Seems to be an issue with this new release.
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Joined: Feb 2005
Posts: 12,343 Likes: 3
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That's what you get for using the R7. Bugs on top of bugs. :bang:
Does anyone have an in at AVAYA? I lost mine when I retired.
Well, yeah, I'm an Avaya Business Partner and that's why I always sell R6's. :thumb:
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2001
Posts: 3,342 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,342 Likes: 10 |
My boss was supposed to get ahold of our contact at Catalyst today regarding whom at Avaya to alert to the problem.....
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Joined: Aug 2005
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OK, contacted the distributor. They said it was a problem since the R7V1 but now with the R7V2 it is even worse. Apparently the ACS will dump its programming even if it experiences a minor power fluctuation.
Avaya has promised a firmware upgrade. At some point.
This has the potential to be a big problem until Avaya gets their act together. Hard to sell these based on reliability when Avaya ships them with known problems.
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Joined: Oct 2004
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thanks for the update.i hope the firmware update is not on a flash card you have too buy,or the equip.has too be sent back too put the patch in.
thanks again.
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