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#81060 09/14/06 04:48 AM
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Quote
Originally posted by glacier37:
Are the last three line ports that are not being used assigned to a different outgoing group ID? If not, the phones are randomly picking up all 8 ports and when they get a dead one it will ring busy after they dial.
No they are NOT, I will try it out. So the last three lines should be in ONE group ID but different then the first two correct? We have five lines. For instance, lines 1 -2 group iD 0 and lines 3 -5 group ID 1?

Thanks


Thanks,
Mike
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#81061 09/14/06 04:53 AM
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Quote
Originally posted by glacier37:
Are the last three line ports that are not being used assigned to a different outgoing group ID? If not, the phones are randomly picking up all 8 ports and when they get a dead one it will ring busy after they dial.
Scratch my last reply, I see what you mean, NO the last three ports are NOT assigned to a different group, I will check it out and let you know.

Thanks,
Mike


Thanks,
Mike
#81062 09/14/06 06:34 AM
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Changing the last 3 to outgoing group ID 99 or something like that should fix the issue. Please post back with the results.

#81063 09/14/06 07:44 AM
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Originally posted by glacier37:
Changing the last 3 to outgoing group ID 99 or something like that should fix the issue. Please post back with the results.
I changed the last three ports to line group ID 1. The first five are line group ID 0...it has been about three hours since the change and NO BUSY SIGNALS!!! Knock on wood that we don't get any more :-) Ya'll ROCK!! I REALLY APPRECIATE the help. Riddle me this batman, how can TWO levels of support at Catalyst (our distributor) and Avaya Technical support NOT catch something like this? I guess I know where to go for help now. If you guys ever need anything CALL.

Later,
Mike


Thanks,
Mike
#81064 09/14/06 08:05 AM
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We have had some issues with Catalyst tech support also. Thats how I found this board. laugh They seem to overlook the basics. I recognized the problem right away since I did the same thing on my first IPO install. :scratch:

#81065 09/18/06 07:59 AM
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Originally posted by glacier37:
We have had some issues with Catalyst tech support also. Thats how I found this board. laugh They seem to overlook the basics. I recognized the problem right away since I did the same thing on my first IPO install. :scratch:
Update...deet da deet deet deet :-)

It has been 5 days, no busy signals.

Thanks for the help.
Mike


Thanks,
Mike
#81066 09/18/06 08:03 AM
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The "other" ways to keep the system from attempting to grab an unused line is to set
Under the line "Analog settings"

Trunk Type: Out of Service

and/or

Direction: Incoming

#81067 09/18/06 09:56 AM
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Originally posted by ipofficeguy:
The "other" ways to keep the system from attempting to grab an unused line is to set
Under the line "Analog settings"

Trunk Type: Out of Service

and/or

Direction: Incoming
GREAT inof, thank you. I have another question actually. We have the voice mail set to send a copy via email to the user, which it does just fine BUT it also generates an email that isn't addressed to anyone? It's like a duplicate email that isn't addressed. We are using Outlook Express. Any idea what causes that?

Thanks man!!


Thanks,
Mike
#81068 11/01/06 05:32 PM
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Glad I ran across this post...I'm having the same problem and I understand the outgoing group id suggestion but I do have a couple related questions:

1) Can the outgoing group ID be the same number as the incoming? (ie can both be set to zero?)

2) I'm dealing with an IP403 Small Business with 4 integrated POTS ports labeled 1-4 on the back of the unit. In the Manager it shows lines 5,6,7,8. Do these correspond to analog ports 1-4? The difference in numbering is throwing me off. I think they do correspond since if I set 5,6,7,8 to out of service nothing works...

3) I have all 4 POTS lines hooked up and I have lines 5,6,7,8 in the Manager set with the same outgoing group ID (0). If all that sounds good what else should I be checking?

I'll double check all 4 lines for dial tone at the RJ11's in case the punchdown was bad on one or more of the lines...

Thanks for any replies, I really appreciate it.

Marty

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