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Joined: Aug 2005
Posts: 47
ipanema Offline OP
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Joined: Aug 2005
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We have an IP Office v3.2.53 with a single PRI from TDS Metrocom. The operator at the facility can tranfer calls from land-line phones off-site. For example, I can call from my AT&T land-line at my office and she can transfer me to any number inside or outside of the property. She cannot transfer me if I call via a Cingular or Verizon mobile phone. This means a trunk to trunk transfer works so long as the caller is calling from a land-line. If the caller is calling from a mobile phone the call goes on hold and eventually rings back to her phone. There are no system or user/extension restrictions on trunk to trunk transfers on this system. Any thoughts?


Steven Tutino
Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Aug 2005
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ipanema Offline OP
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Ok, the users weren't pressing the terminating TRANSFER. The t to t transfers work fine when the users press TRANSFER NUMBER TRANSFER and hang up.


Steven Tutino
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I was going to say..................."It shouldn't matter how or from where the in coming call came from".


Avaya SMB Authorized Business Partner. ACIS/APSS
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www.regal-comm.com

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