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Partner ACS - dead line jack
#85923 08/09/07 09:57 PM
Joined: Aug 2007
Posts: 2
mgb2 Offline OP
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Joined: Aug 2007
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I've got a Partner ACS which seems to be dead as far line 1 is concerned. Line 1 is no longer picked up by the auto attendant, and selecting line 1 from an extension only gives silence.

I've moved the line cord to a different line jack, and it works fine there, so it's something in the ACS unit.

Has anyone come across this and found a simple fix?

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Re: Partner ACS - dead line jack
#85924 08/09/07 10:37 PM
Joined: Jul 2001
Posts: 3,275
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
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Joined: Jul 2001
Posts: 3,275
I've run into dead ports, or line ports that will give continious ringing when a line is idle. If you are under warranty (2 years on Avaya equipment purchased through legitimate channels), contact your Avaya Business Partner. If you are past the warranty period, and have spare line ports, move the line, and through programming make the new position look as if it were line 1 on the phones.

Re: Partner ACS - dead line jack
#85925 08/10/07 08:20 AM
Joined: Aug 2007
Posts: 2
mgb2 Offline OP
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Joined: Aug 2007
Posts: 2
This unit is well out of warranty, and I have spare line ports, so I'll do the reprogramming.


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