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#86294 09/11/07 01:21 PM
Joined: Oct 2006
Posts: 26
OP Offline
Joined: Oct 2006
Posts: 26
Heya All,

Having an issue setting up an IP500 with Embeded Voicemail to overflow.

I use 4.0 software with mait rel. I want the Reception phone to ring 4 times and then over flow to the AA. I just cant seem to figure this out. Any help would be greatly appreciated.


"Do What I Say, Not What I Do"
Joined: Apr 2006
Posts: 254
Joined: Apr 2006
Posts: 254
Delayed AA's with embedded vm is a little tricky to do but here are some notes I have....

To set up embedded VM to delay answer during the day and immediate answer at night:
Here is exactly what you need to do for a day and night AA using the embedded vm..
Incoming Route: Main
Hunt Grp: Main
Add whatever members you want.
Group, CW enabled, no VM, Fallback: Time profile=Day hours, Night service=Night Attendant, Queue off
Overflow: Select the Attendant hunt grp.
Hunt Grp: Attendant
Users: add the phatom user you create called AttendantAgent.(3100 example)
Linear, CW enabled, no VM, Queue off
Hunt Grp: Night Attendant
Users: add phatom user you create called NightAttendantAgent.(3500 example)
Linear, CW enabled, no VM, Queue off
Users: AttendantAgent, 3100, no vm
fwd tab:fwd uncond., fwd number= *95, allias=DayAttendant or whatever you want to call it, it follows the shortcode. check the fwd hunt grp calls in this tab as well.
Users: NightAttendantAgent, all the same options except make the fwd number=*96, allias=NightAttendant (right click edit)
Short codes:

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