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Joined: Oct 2006
Posts: 26
Member
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OP
Member
Joined: Oct 2006
Posts: 26 |
Heya All,
Having an issue setting up an IP500 with Embeded Voicemail to overflow.
I use 4.0 software with mait rel. I want the Reception phone to ring 4 times and then over flow to the AA. I just cant seem to figure this out. Any help would be greatly appreciated.
-JustinTMI
"Do What I Say, Not What I Do"
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Joined: Apr 2006
Posts: 254
Member
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Member
Joined: Apr 2006
Posts: 254 |
Delayed AA's with embedded vm is a little tricky to do but here are some notes I have....
To set up embedded VM to delay answer during the day and immediate answer at night: Here is exactly what you need to do for a day and night AA using the embedded vm.. Incoming Route: Main Hunt Grp: Main Add whatever members you want. Group, CW enabled, no VM, Fallback: Time profile=Day hours, Night service=Night Attendant, Queue off Overflow: Select the Attendant hunt grp. Hunt Grp: Attendant Users: add the phatom user you create called AttendantAgent.(3100 example) Linear, CW enabled, no VM, Queue off Hunt Grp: Night Attendant Users: add phatom user you create called NightAttendantAgent.(3500 example) Linear, CW enabled, no VM, Queue off Users: AttendantAgent, 3100, no vm fwd tab:fwd uncond., fwd number= *95, allias=DayAttendant or whatever you want to call it, it follows the shortcode. check the fwd hunt grp calls in this tab as well. Users: NightAttendantAgent, all the same options except make the fwd number=*96, allias=NightAttendant (right click edit) Short codes: *95 AA:DayAA AutoAttendant 0 *96 AA:NightAA AutoAttendant 0
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