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Partner ACS Line Pickup/Selection
#86343 09/17/07 07:18 PM
Joined: Jan 2006
Posts: 19
OP Offline
Joined: Jan 2006
Posts: 19
Hello all,
I have an interesting problem. I have four lines which all have basic calling plans except the first line which has unlimited dialing to everywhere. With someone picks up a handset, it automatically chooses the first available which is usually the first line. Unfortunately, people like to select other lines when picking up the phone instead of just dialing out on the line the system picks. My question is, can I stop people from picking up and selecting another line when the first line is not in use? My main concern is that we have a the line with the unlimited plan not being used while other lines with basic plans are being selected. Changing plans is not an option here. Hope you understand my question. Thanks in advance!

Bluewater Sailing
Re: Partner ACS Line Pickup/Selection
#86344 09/17/07 07:33 PM
Joined: Jul 2001
Posts: 3,275
Moderator-Avaya-Lucent, Antique Tele
Online Content
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,275
You can change the auto line select to pick the lines in any order you want, including not picking ANY line, causing them to have to think before getting a line.

Re: Partner ACS Line Pickup/Selection
#86345 09/17/07 08:31 PM
Joined: Jan 2007
Posts: 1,921
Joined: Jan 2007
Posts: 1,921
Certain problems are solved by technology...others by management. This is a management problem.

Short of sedating someone, there's no way to force them to choose a particular line. Tom's suggestion creates a scenario that causes the user to think. I love it.

If you already have Automatic Line Selection in place, follow up with firm instructions to simply lift the handset (without manually choosing a line) prior to placing a call.

"I think there is a world market for maybe five computers.", Thomas Watson, chairman of IBM (1943)

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