web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#87669 12/05/07 03:00 AM
Joined: Nov 2007
Posts: 19
Member
OP Offline
Member
Joined: Nov 2007
Posts: 19
I have a Avaya G3R that has a strange problem. When a incoming call comes in the phone will go into a abnormal interupted ringing pattern and then a steady ring tone before it cuts off completely, the phone call never connects. Also the lights on the phone will start blinking. You have to unplug the phone to clear. I have 3 cabinets but it happens on just one. This is intermitting.Any ideas. Thanks

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#87670 12/05/07 03:45 AM
Joined: Apr 2005
Posts: 1,138
Member
Offline
Member
Joined: Apr 2005
Posts: 1,138
Show a 'disp er' report from the time that this happens.


[Linked Image from phototiki.com]
#87671 12/05/07 04:25 AM
Joined: Aug 2007
Posts: 289
Member
Offline
Member
Joined: Aug 2007
Posts: 289
It sound like a pack or set going bad. You can plug in another set and leave it for a while to see if thats it. If not and it happens again you can reseat the circuit pack and see if that clears it up.

Like LiquidVW posted you can also test the board and see if it comes into alarm. If reseating the pack doesn't clear it up you may need to replace the pack. If it is just one port acting up then put that port in the "marked ports" and use the rest.


Mike Jones
"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953
#87672 12/06/07 10:14 AM
Joined: Nov 2007
Posts: 19
Member
OP Offline
Member
Joined: Nov 2007
Posts: 19
The entire 3 carrier cabinet is having this problem. Sorry, I wasn't clear with my description. All the phones located in this cabinet are having this issue, its intermitting but getting worse. Thanks

#87673 12/07/07 02:22 AM
Joined: Aug 2007
Posts: 289
Member
Offline
Member
Joined: Aug 2007
Posts: 289
Do you have any alarms logged against this cabinet?

Do a "test environment long" and see if the ring generator fails. If so list the software version you are running "newterm" and I'll post the repair procedures for your load.


Mike Jones
"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,097 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
0 members (), 89 guests, and 251 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5