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I'm sure there have been threads with this discussion, however, being pressed for an answer I have to ask...
I have a Partner ACS 7.0 with a 2port voicemail on ext. 78 and 79. When night service is active, calls still are not being answered. the two voicemail extensions are programed in the night service group.
Can someone please advise on what features still need to be verified. Thanks in advance.
Regards,
Mr Z
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Also thanks to MDaniel and his company for assisting with the voicemail password reset. Unfortunately, I was misinformed about the problems there before they had the service done through you guys.
Regards,
Mr Z
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Joined: Feb 2005
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I really don't know if it will actually make a difference because you are probably the first person to do it, but 78 and 79 should not be in #504.
I'm assuming that you want calls only answered by the AA at night? Check your settings for #506 for the schedule and #505 for the number of rings.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Thanks Hal. Yes for the most part they just want the phones to be answered by voicemail whenever they press the night service button. It's currently set under #506 as always with 2 rings for pickup. Is there any additional info I'm leaving out?
Regards,
Mr Z
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Joined: Jan 2007
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Do you have a T1 and/or DID or just POTS lines?
"Press play and record at the same time" -- Tim Alberstein
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Do you have your CO lines assigned to #206, group 7?
78 and 79 get assigned to 505, group 7. It should pick up.
The thought does occur, what VM are you using? I'm assuming the PCMIA card that goes in the slot on the ACS. That would be 78 and 79. If you are not using that what are you using?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Regards,
Mr Z
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HBiss,
I need to verify if CO are set that way.
They have a voicemail card in slot 3. If I'm not mistaken. This may require another onsite.
I really appreciate the help so far.
Regards,
Mr Z
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If they have a VM mod in carrier slot three then we need to talk. We need to know what other mods are in slots 1 and 2. 78 and 79 will not be the VM ports.
This system is operational except for the VM?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Yes,
Beginning with the processor (I believe is slot 0) they are numbered left to right 1-4 (5 slot carrier). So then it should be slot 2. I definitely know the VM ports are 78 and 79. they have a 206 card in slot 1.
I don't want to keep asking questions with out giving definite responses though. I'll be onsite later on this week. That way I can respond properly.
I do have enough to check just from the info you'vegiven me so far. I'll try the suggestions and update you today.
Regards,
Mr Z
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