web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#96192 02/02/10 10:17 AM
Joined: Jun 2007
Posts: 26
Member
OP Offline
Member
Joined: Jun 2007
Posts: 26
I have a acs 6,with pcsmall vm. whenyou call 777 or 78 79, you get a busy. I took out the vm card, took out the batteries to clear the system, and I still get a busy on ext 78,79. Thinking the problem was with the KSU, I put the vm card into my backup acs, now I have the same problem with it.Help

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#96193 02/02/10 10:32 AM
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Sounds like you have a bad PCVM card.
I have only seen a couple of these go bad, but they sure can.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#96194 02/02/10 10:39 AM
Joined: Jun 2007
Posts: 26
Member
OP Offline
Member
Joined: Jun 2007
Posts: 26
I figure that, I need to know if I can get the ext 78 and 79 on both ksu's back somehow. I have taken out the vm card, and backup batteries to clear the systems, but they still ring busy.

#96195 02/02/10 10:42 AM
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
They will ring busy if X78 and 79 are not in hunt group 7 with a working PC card VM.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#96196 02/02/10 11:20 AM
Joined: Jun 2007
Posts: 26
Member
OP Offline
Member
Joined: Jun 2007
Posts: 26
I have try it both ways, in the hg7 , and not in. Normaly if hg7 isn't program and you dial 78, or 79, the vm saids you are being transfer to the operator, but all i get is busy.

#96197 02/02/10 11:29 AM
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Quote by Paul: "All I get is a busy"


You will if your PC card VM is dead...........

And you should if you don't have a PC card VM in the ACS.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#96198 02/02/10 12:15 PM
Joined: Feb 2005
Posts: 12,342
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,342
Likes: 3
I need to know if I can get the ext 78 and 79 on both ksu's back somehow.

Back for what? If you don't have a PVM card in the slot what do you want them to do?

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
#96199 02/02/10 02:42 PM
Joined: Jun 2007
Posts: 26
Member
OP Offline
Member
Joined: Jun 2007
Posts: 26
I have another pc small that i know works, but i am still getting the busy single on 78 79 777 even with the hg7 program, the bad card did something too the ksu ports. The customer needs a working vm system.

#96200 02/02/10 03:32 PM
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Never seen that one before.
Are you 100% sure that 78 and 79 are the only ext's in HG-7 and are you 100% sure that the PVM you have is good?


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#96201 02/02/10 11:39 PM
Joined: Jun 2007
Posts: 26
Member
OP Offline
Member
Joined: Jun 2007
Posts: 26
At this point i am not 100% sure of my own name, I am taking your advise, and getting a vm card, Thanks for your help

Page 1 of 2 1 2

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,096 Shoretel
187,702 CTX100 install
186,790 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
0 members (), 115 guests, and 233 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5