atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya Remote IP Office 5610sw

Hi,

My name is Billy and for the past two days I been trying to figure this out. We have an office in L.A. and I am trying to connect an VoIP (Avaya 5610sw) phone using a VPN. The VPN connection is set up from home I could ping all the IP's at work and from work I could ping all the IP's at home.

The phone downloads everything from our Phone system but it hangs on "Discover 192.168.100.225" (not actual IP just as an example) The IP that it hangs on is the CALL SERVER. Here is the other thing, I could ping the CALL SERVER and FILE SERVER with in the network and from home I could only ping the FILE SERVER but for some reason I think the problem lies in that I cannot ping CALL SERVER from home. I don't know what might be the reason.

I found this thread here earlier: https://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=5;t=002719;p=1

but I still cannot figure it out if someone could please help me I am really frustrated with it and don't know what to do. I would really appreciate it. Thank You

Do you have the correct lisence

Your VPN (phone) is not seeing the Phone system. WHen it displays the "discover xxx.xxx.xxx.xxx" it is trying to find it.

More often than not, people do not build an IP route in their system. The IP office is like a router, in that it needs to have permissions for allowing traffic inward.

If you do not have an IP route for LAN1, or a default route of all zeros, build one.

Create a new IP route with the subnet of the phone when it is on that local network. Some of the Avaya documentation uses the subnet 172.xxx.xxx.xxx., so for example your route will look like:
172.16.22.0
255.255.255.0
192.168.100.1 (this is the gateway/router IP on the local network)

If you do not have a license (for release 5 and prior) you will get "wrong set type" after it connects to the IP Office.

I don't believe we have any VPN licenses to do this.

I will try this tonight or over the weekend and see what I could come up with. I was unaware that we might need to get licenses with Avaya to get this happening with VPN phones.

Thanks to the both of you I will keep you guys updated.

If you are on R5 or earlier. R6 will not need a license.

We have the
Avaya IP Office Manager 6.0 (07)


is the (07) part the R7?
if so, the R7 would not need a license ?

mongo is talking about the release of your IPO, the release you are giving is of your manager software.

Generally Manager is 2 releases ahead of the IPO version. BUT, to make sure, in a config, look at control units on the left. It will show the release.