atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems no line appearance keys with pri t1?

Vad60, i responded to your private message a few days ago but havent heard back.

I've never heard of an "a" or "c" channel on an ISDN circuit. Not trying to bust your balls about your knowledge, but rather wish to point out that the installation problems you face are due to a misunderstanding about how PRI with DID actually works and NOT the fault of hardware.

pjwinstalls,
Sorry for delay respond. I did it yesterday.

its not an isdn circuit, its a t1

"The Primary Rate Interface (PRI) is a standardized telecommunications service level within the Integrated Services Digital Network (ISDN) specification for carrying multiple DS0 voice and data transmissions between a network and a user."

The calls are number based, not by line appearances. They are directed to the "Call" buttons of the user's telephone. They need to TRANSFER calls to another user, or use PARK to put them somewhere where others can get them.

You can use Pickup buttons to pulls calls ringing at another extension to your own.

The IPO is a fantastic system, but it's people that don't understand them, putting them in, that gives it a bad name and an unhappy user. If you don't know the basics, how are you ever going to train the customer on their new system? How are you going to provide Admin training? It's a steep learning curve, and that's why you are required to be certified to sell or service it.

You can also use bridged appearances on the other users phone so they can pickup that ringing call on another users phoe,

These "a,b, and c" channels you are referring to sound like call appearence buttons on the telephones. What are you referring to???

You need a professional on site, you are not making this clear. Only the customer will suffer.

I will not be doing the programming but just trying to get a handle on it a bit. I am in the middle of looking for an avaya programmer right now.

There are 13 users each with a DID. There are 23 channels available. user gets two calls takes up two channels and shows up as a call apperance on users phone. Third call would go to voicemail. Other users have bridged call apperance buttons on their BM32 so that everyone can access anyone elses calls..... does that make better sense.?

There is no direct correspondence between the call appearance buttons, the channel that the call came in on, and the DID number.

There is an Incoming Call Route table, which says that a call to DID 5551212 should be routed to User 1212. It rings on the first call appearance button on that phone. It might be on channel 1, or it might be on channel 23.

If another call comes in for that DID, it is also routed to that extension, to the next available call appearance button.

If there are no more call appearances, the next call goes to voice mail.

If you need more simultaneous calls, put on more call appearances.

If you want someone else to be able to answer that call, use pickup to pull the call off of the original call appearance and to a call appearance on that person's phone.

Don't waste your time trying to make it work like something else, make it work like an IP Office, and train them to use it that way.

(Oh, I forgot, you don't know IP Office, so you're going to have a frustrated customer)

Don't just find a programmer, find an Authorized Business Partner to do this for you. You can handle the hardware, that's not rocket surgery. But have the BP do the programming and training, and pay good attention to them, to learn what the system does, and how it does it. Then get to school and get certified!!!