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Joined: Jul 2006
Posts: 53
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Joined: Jul 2006
Posts: 53 |
Hi all, I've searched through the other topics but can't find what I'm looking for.
My customer wants to forward the main DID on friday end of day to a bunch of exts. for people that work on the weekend. I was thinking of setting up a calling group with about 10 exts. Then forwarding the console to the calling group. I tried to do this yesterday but whenever I tried to forward the console to calling group 780 the forward would not work. Any suggestions would be appreciated. The magix is a 4.0.
Thanks,
Brian
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Joined: Oct 2004
Posts: 240
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Joined: Oct 2004
Posts: 240 |
set your calling group 780
system
operator
backup
780
enter
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Joined: Oct 2004
Posts: 240
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Member
Joined: Oct 2004
Posts: 240 |
you cannot forward a call to a calling group
change in Magix
on a QCC console when an operator uses position busy it sends the calls to a calling group as backup
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
What voice mail are you using?
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Joined: Jul 2006
Posts: 53
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Joined: Jul 2006
Posts: 53 |
Thanks cvrbob. I'll give that a try. Z-man they are using merlin messaging as the voicemail. But, their calls go to the reception first then the voicemail. Is there a way to forward the calls to the group when the night button is on? Sorry for the delay in posting a response.
Thanks.
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Joined: Oct 2004
Posts: 240
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Joined: Oct 2004
Posts: 240 |
missed a step between operator & backup is Queued control call
for night service
group assign
now you have a choice ext or calling group
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