web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#99542 05/18/11 03:23 AM
Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
I have a merlin magix with a 100dcd card running a PRI. Lately the system has been dropping calls. I checked with the LEC and the said "everything was fine" on their end. I checked the error log a found alot of slips. I changed out the 100DCD, worked fine for a half day. Now the same thing, lots of slips and dropped calls. Is there something in the processor that could cause the timing to be off or should I pursue the local LEC.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#99543 05/18/11 04:55 AM
Joined: Dec 2005
Posts: 9,162
Likes: 8
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,162
Likes: 8
If the Magix is using the T1 as the timing/sync source, I'd go back to the LEC and have them monitor the T1 for errors, hits and timing slips.

Intrusive testing after hours might be worth it too.


I Love FEATURE 00
#99544 05/18/11 05:34 AM
Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
The tests that you can do from the console, will the results tell me anything? In the error it does say that the T1 has lost sync.

#99545 05/18/11 06:41 AM
Joined: Dec 2005
Posts: 9,162
Likes: 8
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,162
Likes: 8
The T1 is taking hits.

The LEC would need to enable PMs, monitor overnight, do an intrusive test, check cable pairs and related hardware.


I Love FEATURE 00
#99546 05/18/11 07:27 AM
Joined: Sep 2004
Posts: 719
Member
Offline
Member
Joined: Sep 2004
Posts: 719
What do the error codes say? The codes provide very good trouble shooting help.

#99547 05/18/11 06:00 PM
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
Are you losing your D-channel? Check to make sure that the LEC didn't change any settings either. What is your switch type of the CO?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#99548 06/06/11 12:11 PM
Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
the B-tards said it was a phone system issue, I swapped cards, same problems. Now they admitted that have a problem at the x-box. We are putting in a claim for 8 hours of labor and a new t1 card.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,694
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,704 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
1 members (JBean3329), 114 guests, and 240 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5