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Toner (Jan 31st 2022)

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Re: 9508 missing HOLD key #642078 Jan 31st a 06:02 PM
by Touch Tone Tommy
Touch Tone Tommy	The focus is moving to the ringing call, the one starting with 587 (notice the call appearance is highlighted) Scroll UP to the current call, the one starting with 403, and you will find the Hold button that is active for that call. IF you have Auto Hold checked in System > Telephony, pressing Answer on the ringing call that is in focus will put the active call on hold automatically. On the phone, press Features > Call Settings... > Auto Display Waiting Call > Set to OFF and the focus will not move from the active call to the ringing call. This value is saved in the IPO's configuration, not in the telephone itself, which is why replacing the phone did not change the behaviour, but deleting and recreating the User did.

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